Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Field Service Engineer/ L3
Hypertec Group/ UVeve
01.2023 - Current
Interpret CAD models; the layout, installations, modifications and removal of vehicular scanning units, and computer systems.
Perform hardware installation of work orders, which includes assembly, cable routing and wiring.
Diagnose errors or technical problems and troubleshoot to determine proper solutions while completing the installation
Program AI software to scan and calibrate and validate images, repair, maintenance, and test tasks using Linux
Operate hand tools such as; hammer drills, cut off saw, drills, tape measures and other related tools to perform the installation as necessary.
Installed and wired multiple 24V systems for commercial developments, ensuring all systems were compliant with relevant electrical codes.
Troubleshooted and resolved electrical issues in 24V systems, continuously improving through proactive diagnostics and repairs.
Diagnosed and resolved equipment malfunctions in diverse environments, ensuring operational efficiency.
Installed and configured advanced hardware systems, enhancing performance reliability for clients.
Conducted preventive maintenance on critical machinery, reducing downtime and extending equipment lifespan.
Trained junior engineers on best practices for troubleshooting and system repairs, fostering skill development.
Implemented quality control measures that increased service accuracy and consistency across multiple projects.
Performed onsite installation, modification and maintenance of systems and equipment.
Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Scheduled service calls according to customer location and urgency of need.
Maintained tools and equipment, parts inventory, and library of machine manuals.
Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Checked safety practices and integrity of PPE.
Tested equipment performance and demonstrated operation and servicing of equipment to customer.
Boosted team efficiency by sharing expert knowledge and troubleshooting techniques, enhancing overall service quality.
IT Technician-1099
Technmotion
09.2022 - 01.2023
Serve as Tier 1 support for hospice and community care offices. Configure and setup of printers, laptops and pc’s. Manage computer equipment inventory.
Deploy and support hardware for Fortinet 60F, 81F switches. Setup and deploy telecommunications (cisco phones) for offices.
Enter confluence for site compliance. Support client system migrations to new platform.
Provide technical support on-site software and hardware issues and questions.
Manages and troubleshoot computer equipment, Local Area Network/wireless Area Network (LAN/WAN), including all related switches and peripherals with assistance from supporting teams as required.
Familiar with Virtual Private Network (VPN) and Virtual Desktop Infrastructure (VDI) services.
Maintain existing network switches, desktops, laptops, and mobile devices.
Federal Security Officer
Praetorian Standard Inc
08.2021 - 09.2022
Conducted patrols of NASA installation; maintain order, respond to emergencies, and protect people and property of NASA , monitor traffic to ensure motorist observe traffic regulations and exhibit safe driving procedures while on Nasa property ;
Respond to incidents ranging from routine traffic stops to various domestic disturbances, Conducts physical security checks and assessments on the exterior perimeter by vehicle; Brief other patrolmen on counterterrorism threats to NASA assets.
3G Technician
Premise-link Technologies, LLC
04.2021 - 07.2021
Smart Home Security Technician that upgrades cellular radio in-home security/ alarm panels, troubleshoot issues with security panels, install various cell units to work with latest broadband cellular networks.
Provide great customer service and technical advice to customers.
Install security system to protect homes and commercial buildings, transporting tools and materials to various work sites using personal vehicle, Documenting work by completing work orders on each job and maintaining files, ensuring proper functioning of alarming system, Mount and fasten control panels, door and window contacts, sensors, or video cameras and attach electrical and telephone wiring to connect component, Drill holes for wiring in wall studs, joists, ceilings, or floors.
Assistant Superintendent
TEXAS JUVENILE JUSTICE DEPARTMENT
06.2020 - 09.2020
Assist the Superintendent in evaluation and hiring direct care staff; Develops, implements, and coordinates activities for youth, Issue assignments to Senior coaches and coaches, maintain comprehensive knowledge of the juvenile justice system;
Assists in the implementation and evaluation of policies and procedures. Oversee the daily operations of halfway house;
Oversee the juvenile disciplinary level hearings and generate disciplinary and incident reports, participates in the on-call administrator with associated duties; Acts as the facility Prison Rape Elimination Act (PREA) coordinator and completes all required reports as needed.
Apprises the assistant director of halfway houses of any problems or concerns within the facility and the director of halfway houses of any problems or concerns.
Ensure Case managers effectively manage their caseloads and meet state standards.
Works directly with other staff members to help create and maintain a professional working environment.
Conduct monthly meetings, Provide support and encouragement to employees. Meet budget deadlines to reduce cost as needed.
Maintain DVR records for investigations, conduct investigations of major incidents on facility grounds, prepare concise, complete and well-written reports; De-escalate extremely aggressive youth, maintain security equipment, prepare payroll for employees.
Senior Youth Development Coach
TEXAS JUVENILE JUSTICE DEPARTMENT
03.2020 - 06.2020
Address personnel issues within the facility, ensures facility operates in a safe manner and meets physical, medical emotional and educational needs of youth.
Works flexible schedules based on the needs of the department.
Train all employees on basic job duties and responsibilities for the treatment program.
Review daily reports for deficiencies, ensure files are complete and regularly updated.
Obtains and maintains proficiency in first aid, cardiopulmonary resuscitation, crisis intervention and fire safety regulations.
Shift Supervisor
BRAZORIA COUNTY JUVENILE JUSTICE DEPARTMENT
08.2017 - 11.2019
Screen juvenile referrals from local law enforcement agencies, accepting or denying based on probable cause;
Build solid relationships with staff and juveniles to help keep the facility safe and secure, search buildings and grounds, living quarters and work areas for contraband; prepare, process and maintain forms, reports, logs, records and activity journals.
Counsel juveniles and contact mental health professionals as needed based on mental health assessment results, enter fingerprints into Live scan, conduct rounds at irregular intervals conducting head counts, dispense prescription and over-the-counter medications to juveniles, ensure facility cleanliness is maintained by staff and juveniles.
Work with administrators to enhance the professionalism of detention and residential facility.
Brief on-coming shift of possible disruptions or major incidents.
Director of Security
TEXAS JUVENILE JUSTICE DEPARTMENT
04.2014 - 08.2017
Supervised Security Officers and Response Team Leaders,
Mentor and encourage others to become involved in solving problems, recognizing when a group requires direction, and effectively interact with a group and guide them to complete tasks.
Developed and implemented security protocols to ensure safety within juvenile facilities.
Led investigations into incidents, ensuring thorough documentation and adherence to procedures.
Trained and mentored security staff on best practices for crisis management and conflict resolution.
Collaborated with law enforcement agencies to enhance community safety initiatives and response strategies.
Oversaw budgeting for security operations, optimizing resource allocation for maximum efficiency.
Conducted risk assessments to identify vulnerabilities and recommend improvements in facility security measures.
Spearheaded training programs focusing on emergency preparedness and response for staff members.
Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
Established performance metrics to evaluate effectiveness of security measures and staff compliance.
Responded swiftly to security incidents and effectively resolved security issues.
Kept team compliant with security protocols and appearance standards.
Supervised team of 50 security personnel during shift.
Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
Monitored and maintained CCTV and access control systems to protect personnel and assets.
Managed security policies and procedures to promote safety and security of personnel and assets.
Developed and maintained emergency response plans to promote fast and effective action during crises.
Fostered a positive work environment by addressing employee concerns and providing ongoing support, resulting in high levels of job satisfaction and retention among security team members.
Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
Oversaw budget allocation for security equipment and services, optimizing resource utilization while maintaining high levels of protection.
Intake Supervisor- Probation
GALVESTON COUNTY JUVENILE JUSTICE DEPARTMENT
02.2012 - 03.2014
Determine and assign juveniles to appropriate safe housing, Supervise and direct juvenile movement during various activities on and off campus, Enter juvenile information into JCMS, oversaw 10 Juvenile Supervision Officers and 20-40 juveniles throughout facility, admit new juveniles into facility and process juveniles for release; complete intake paperwork, fingerprints, and conduct pat searches before accepted into facility, cover open shifts as required, due to vacations, family emergencies and sick call-ins.
Juvenile Corrections Officer IV
EVINS REGIONAL JUVENILE JUSTICE DEPARTMENT
09.2009 - 02.2012
Conducted routine and emergency head counts for the campus, supervise movement of youth inside and outside the facility, conduct periodic headcount of youth, provide custody and security of assigned youth including constantly observing actions of youth for prolonged periods.
Maintain Access Control Center operations for CCTV monitoring the opening and closing of doors for building access.
Auxiliary Security Force /Law Enforcement
UNITED STATES NAVY
10.2000 - 10.2008
Conducted patrols on assigned areas of responsibilities; maintain order, respond to emergencies, and protect people and property, monitor traffic to ensure motorist observe traffic regulations and exhibit safe driving procedures while on a government installation;
Respond to incidents ranging from routine traffic stops to various domestic disturbances, Conducts physical security checks and assessments on exterior perimeter on foot and by vehicle; Brief other patrolman on counterterrorism threats to United States Navy assets.
Inspection of incoming vehicles for up-to-date DOD decals, ID cards and proper bill of lading; Informing appropriate persons of rule violations and apprehend violators from premises.
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Field Service Engineer/ Technical Support Engineer at MarketKnowledge Pty LtdField Service Engineer/ Technical Support Engineer at MarketKnowledge Pty Ltd