Richard Keiderling
Mountaintop,PA
Summary
Quality-focused Field Service Technician offering 20 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service / Field Service Engineer
Hewlett-Packard Inc. (Insight Global Perm to Hire)
Mountain Top
01.2015 - 10.2022
- Following a regimented schedule and identified, researched, and resolved technical problems at client’s retail and financial sites
- Responds to telephone calls, email and personnel requests for technical support
- Provided PC Hardware sand Server support for Lexmark, Hewlett Packard, Lenovo, Dell repair and support for various large accounts including Wells Fargo, Bank of America and MetLife and numerous other clients Include direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion
- Documented, tracked and monitored the problem to ensure a timely resolution
- Relied on instructions and pre-established guidelines to perform the functions of the job and make in-field repair decisions
- Involved use of problem management databases and help desk systems as a mobile user
- Filled in for my manager when he was off and lead team.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
Customer Field Service Engineer
SCHOENING TECHNOLOGIES
06.2012 - 01.2015
- Sub-contractor for NCR: Customer / Field Service Engineer
- Installation and Service of NCR ATMs, POS Point of Sale Systems, PC, Servers, Printers, Kiosks and peripherals repair and support for numerous Financial and Retail accounts including Wal-Mart, Home Depot, Target, Lowes, Wells Fargo, CitiBank, as well as other clients
- Windows 7 Windows 10, Office 2013 & Network Printer support along with VOIP
- Direct interaction with the customer to identify problems and provide customer service and repair and installation in a timely fashion
- Documented, tracked and monitored the problem to ensure a timely resolution
- Relied on instructions and pre-established guidelines to perform the functions of the job and make in-field repair decisions
- Involved use of problem management databases and help desk systems as a mobile user.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
Field Service Technician
COMPUCOM SYSTEMS
Mountain Top
05.2009 - 06.2012
- Provided Hardware support for Xerox, Lexmark, Hewlett Packard, Lenovo, Dell along with NCR POS Point of Sale Systems, Kiosks and peripherals repair and support for various large accounts including Wal-Mart, Home Depot, Target, Lowes, Wells Fargo, State Farm and numerous other clients Include direct interaction with the customer to identify problems and provide customer service and repair in a timely fashion
- Documented, tracked and monitored the problem to ensure a timely resolution
- Relied on instructions and pre-established guidelines to perform the functions of the job and make in-field repair decisions
- Involved use of problem management databases and help desk systems as a mobile user.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Education
MCP COMPTIA A+ - Information Technology
FutureTec IT Training Center
Wilkes-Barre, PA06.2001
Electrical Construction: Certificate of Specialization, Licensed Journeyman Electrician: City of Wilkes-Barre, PA -
Luzerne County Community College
06.1994
Skills
- NETWORK PC, PRINT AND SERVER Field Service Engineer / Field Service Technician & Analyst, Technical Support, Dispatching Service, Installation & De-Installation, Manager Relations, Client Field Support & Sales, Help Desk, VOIP, Networking System Analyst & Technician, SAAS, VPN, Audio & Visual and Electrical Maintenance
- Service Documentation
- On-Site Support
- Computer Software Repair
- UNIX and Linux-Based Tools
- Preventive Maintenance
- Work Order Management
- Inventory Management
- Network Maintenance
- Project Management
- Equipment Calibration
- Equipment Testing
- Equipment Installation and Repair
References
- Justin Hardesty, 484-350-1585
- TRACI STRUNGIS, 570-470-3612
- BRYAN KOLLAR, 570-486-1361
- CRAIG WINDT, 570-760-4643
- SCOTT HARTER, 570-868-5271
Certification
Comp TIA A+
Microsoft Certified Professional
MCSE Microsoft Certified Solutions Expert
Microsoft 365 Fundamentals
Microsoft 365 Certified: Modern Desktop Administrator Associate
DCA & EMC Dell Certified Associate
HP ProLiant Server Certified
HP MASE Network Infrastructure
HP Certified Network Associate
HP Certified Technology Specialist
HP Certified Hardware Specialist
HP Certified Software Technician
HP Remote Monitoring and Management Services
Xerox Print Certifications
Timeline
Field Service / Field Service Engineer
Hewlett-Packard Inc. (Insight Global Perm to Hire)
01.2015 - 10.2022
Customer Field Service Engineer
SCHOENING TECHNOLOGIES
06.2012 - 01.2015
Field Service Technician
COMPUCOM SYSTEMS
05.2009 - 06.2012
MCP COMPTIA A+ - Information Technology
FutureTec IT Training Center
Electrical Construction: Certificate of Specialization, Licensed Journeyman Electrician: City of Wilkes-Barre, PA -
Luzerne County Community College