Fabian Garcia
Hutto
Summary
Knowledgeable Fitness Consultant with comprehensive background in fitness consulting, including developing personalized training programs and conducting fitness assessments. Proven success in helping clients achieve their health goals through tailored exercise and nutrition plans. Demonstrated expertise in client engagement and motivational techniques.
Overview
18
18
years of professional experience
Work History
Fitness Consultant
Fitness Connection
Austin, TX
10.2025 - Current
- Developed personalized fitness plans tailored to individual client goals and needs.
- Conducted fitness assessments to evaluate client progress and adjust training programs accordingly.
- Led group fitness classes, promoting community engagement and fostering a supportive environment.
- Provided ongoing education on nutrition and wellness, enhancing clients' overall health understanding.
Call Center Manager
RateGenius/ Auto Pay
Austin, TX
01.2019 - 12.2024
- Managed a team of 80 call center agents, providing coaching and guidance to improve performance and achieve departmental goals
- Developed and implemented training programs for new hires
- Monitored call center metrics such as average handle time, first-call resolution rate, and customer wait times to identify areas for improvement
- Led weekly team meetings to communicate updates, address concerns, and provide ongoing training opportunities
- Collaborated with other departments to resolve complex customer issues and ensure timely resolution
- Created performance reports for senior management detailing key metrics, trends, and recommendations for process improvements
- Conducted regular performance evaluations for call center agents, providing constructive feedback on strengths and areas of improvement
- Streamlined scheduling processes using workforce management software, optimizing staffing levels based on forecasted call volumes
Customer Service Assistant Manager
RateGenius
Austin, TX
06.2016 - 01.2019
- Supervised a team of 32 call center agents, providing guidance and support to ensure high-quality customer service
- Implemented new call center strategies resulting in an 95% customer satisfaction ratings
- Developed and delivered comprehensive training programs for new hires
- Monitored call center metrics and performance indicators to identify areas for improvement and implement corrective actions
- Collaborated with cross-functional teams to develop scripts, FAQs, and knowledge base articles for improved agent efficiency
- Resolved escalated customer complaints or issues promptly and effectively while maintaining a positive customer experience
- Assisted in the recruitment process by conducting interviews, evaluating candidates' skills, and making hiring recommendations
Customer Service Representative
RateGenius
Austin, TX
05.2014 - 06.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Logistics Specialist
US Navy
Virginia Beach, VA
04.2008 - 10.2012
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
- Coordinated with suppliers and vendors to ensure timely delivery of goods and materials
- Created standard operating procedures (SOPs) for logistics processes to improve efficiency and consistency
- Collaborated with cross-functional teams to forecast demand, plan inventory levels, and prevent stockouts or excess inventory
- Conducted regular audits of inventory accuracy to identify discrepancies and implement corrective actions
- Trained team members on proper handling procedures for hazardous materials in compliance with safety regulations
- Implemented quality control measures for incoming shipments to ensure product integrity before distribution
Education
Bachelor's degree - Psychology
University of Texas
Austin, TX05.2016
Associate's degree - Psychology
Austin Community College District
Austin, TX12.2014
Skills
- Process Improvement
- Assistant Manager Experience
- Management
- Employee Orientation
- Interviewing
- Quality Control
- Military Experience
- Project Management
- Supervising Experience
- Motivation and encouragement
- Stress reduction techniques
- Functional movement assessment
- Supplement recommendations
- Balance and stability training
- Goal setting strategies
Timeline
Fitness Consultant
Fitness Connection
10.2025 - Current
Call Center Manager
RateGenius/ Auto Pay
01.2019 - 12.2024
Customer Service Assistant Manager
RateGenius
06.2016 - 01.2019
Customer Service Representative
RateGenius
05.2014 - 06.2016
Logistics Specialist
US Navy
04.2008 - 10.2012
Associate's degree - Psychology
Austin Community College District
Bachelor's degree - Psychology
University of Texas