Fabian Gutierrez
Burlington,WA
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service environments, notably at Swinomish Markets. Excelled in cashier training, enhancing transaction accuracy and customer satisfaction. Demonstrated exceptional leadership and patience, mentoring teams to exceed sales goals. Skilled in POS systems and upselling strategies, contributing to significant improvements in operational efficiency and customer engagement. A retail training professional prepared to enhance team capabilities and customer service. Proven experience in designing training modules and onboarding new employees. Focused on team collaboration and adaptable to changing needs. Reliable and skilled in communication and training techniques.
Overview
5
5
years of professional experience
Work History
Cashier Trainer
Swinomish Markets
08.2023 - 10.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Managed break board to keep track of breaks for cashiers and front-end employees.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Preserved orderly checkout areas by carrying out general cleaning and organizational duties such as emptying trash cans, sanitizing conveyor belts and removing empty shopping baskets.
- Operated POS system to complete cash, credit and check transactions.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
Shelf Stocker
Walmart
01.2021 - 06.2023
- Stocked designated items on shelves, end caps and displays.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Facilitated efficient warehouse-to-shelf movement of merchandise, utilizing equipment such as pallet jacks or hand trucks when necessary.
- Improved overall store appearance by regularly facing products on shelves for easy identification.
- Performed inventory control, such as counting, and stocking merchandise.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept work areas neat, clean and free from debris.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Pre-assembled containers to be easily selected by packing associates.
- Greeted store customers and discussed needs.
Labor Worker
Self Employed
06.2022 - 09.2024
- Gathered and disposed of worksite debris to remove safety hazards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Performed general housekeeping and cleaning tasks.
Crew Member
Jack in the Box
02.2020 - 10.2022
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared products following restaurant, health, and safety standards and procedures.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Replenished serving stations with fresh food and cleaned up spills.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
None - None
N/a
Skills
- Patience and Empathy
- Restocking Shelves
- Workplace Safety
- Cleanliness Maintenance
- Cash handling expertise
- Stress Tolerance
- Task Delegation
- POS System proficiency
- Cashier Coaching
- Upselling strategies
- Merchandise Display
- Gift Card Transactions
- Positive Attitude
- Customer Service
- Cashier training
- Punctual and Reliable
- Team Leadership
- Heavy Lifting
- Flexible Schedule
- Merchandise Stocking
- New Hire Training
- Workflow Coordination
- Multitasking and Prioritizing
- Problem-Solving
- Time Management
- Attention to Detail
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier Trainer
Swinomish Markets
08.2023 - 10.2024
Labor Worker
Self Employed
06.2022 - 09.2024
Shelf Stocker
Walmart
01.2021 - 06.2023
Crew Member
Jack in the Box
02.2020 - 10.2022
None - None
N/a
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