Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
FABIAN MARK IDLEBIRD II

FABIAN MARK IDLEBIRD II

Houston,TX

Summary

Detail-oriented technical professional skilled in managing system interactions and ensuring data accuracy. Excels in troubleshooting technical issues across diverse platforms while providing empathetic support. Capable of maintaining high performance in remote settings, consistently meeting deadlines and quality standards.

Overview

1
1
Certification
6
6
years of professional experience

Work History

AI Trainer & Data Specialist

Outlier AI
10.2024 - Current
  • Analyzed and evaluated complex digital queries and automated responses to uphold accuracy and quality standards.
  • Perform meticulous data entry and fact-checking, maintaining high attention to detail across multiple concurrent tasks.
  • Documented and categorized system interactions to support ongoing service and process improvements.
  • Work independently in a remote environment, consistently meeting deadlines, quality metrics, and performance standards.

Systems & Network Administrator

ISecuitaze LLC
Houston, USA
01.2021 - 02.2024
  • Managed user accounts, system access, and network infrastructure while ensuring strict adherence to data security and privacy protocols.
  • Provided direct user support and troubleshooting across Microsoft Windows and Linux environments, swiftly resolving technical issues to minimize downtime.
  • Explained technical and procedural information clearly to diverse end users via phone, email, and ticketing systems, enhancing user understanding and satisfaction.
  • Recorded system configurations, user resolutions, and maintenance logs accurately to ensure efficient workflow and facilitate future troubleshooting.

Education

Coursework in Information Technology & Computer Science -

Houston City College
Houston, TX
08-2026

High School Diploma -

Atascocita High School
Humble, TX

Skills

  • Data Entry & Record Integrity
  • Database Management Systems
  • Microsoft Office
  • CRM/Ticketing Platforms
  • Microsoft Windows
  • Linux
  • Problem solving
  • Remote management
  • Customer service
  • Written communication
  • Active listening
  • High typing speed
  • HIPAA compliance
  • Dedicated workspace

Certification

CompTIA A+ Certified

Timeline

AI Trainer & Data Specialist

Outlier AI
10.2024 - Current

Systems & Network Administrator

ISecuitaze LLC
01.2021 - 02.2024

Coursework in Information Technology & Computer Science -

Houston City College

High School Diploma -

Atascocita High School
FABIAN MARK IDLEBIRD II