Fabian Marrero

• Monitored project progress, ensuring conformance to design specifications and safety standards
• Made and checked complex engineering computations quickly and accurately
• Led cross-function teams multiple times to successfully implementing new deployment involving multiple product lines
• Oversaw detailed program rollout from initial conversations to production and sustainment
• Gained customer acceptance by demonstrating time reductions and streamlining workflow
• Pre-Sales Field Trial Coordination and Deployment
• Familiar with most AXON products and services that are currently offered
• Displaying Leadership Development during onboard training for new Field Service Engineers and Sales Engineers.

• Audited existing networks and infrastructure to determine areas in need of improvement
• Targeted accounts at senior and executive levels and secured funding for future initiatives
• Educated and worked with clients on ROI terms to find accurate solutions
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Developed and tested new product offerings prior to release to assist development team in bug identification
• Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals
• Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers
• Excelled at prospecting and aggressively seeking new clientele through networking, cold calling, canvassing and referrals to build and maintain full pipeline of sales prospects
• Presented key decision-makers with new and updated account strategies.

• Offered proposals and solutions to all levels of sales including National Director Level (Local and Federal Customer Based Accounts) as well International Regional Sales (Asia, Middle East, and South America)
• Pre-sales white glove support for Government Cloud Services and Evidence Option
• Workflow development and situational awareness for program advancement
• Assessed effectiveness and quality of Technology Development programs based on internal and external data analyses
• Identified sales growth opportunities by networking and building relationships with potential customers
• Provided sales forecasts within 80% accuracy each quarter and each year for long-term strategic planning
• Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell
• Trained newer team members on workflow and process.

• Developed goals and objectives for conducting short and long-range strategic planning
• Audited existing networks and infrastructure to determine areas in need of improvement
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
• Analyzed and solved multi-faceted problems that affected business initiatives.
• Guided and directed 25 member team to success by building strong internal and client relationships, driving continuous improvement and leading resolution of escalated issues with clients

• Startup program management which resulted in 8.5 million in bookings
• Manager of Training and Demo contractor team of 210 AXON and TASER Instructors and 2 Training Support Staff
• Coordinated contractors for demo support and onsite training
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Interacted with customers professionally by phone, email, or in-person to provide information and directed to desired staff members
• Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
• Analyzed and solved multi-faceted problems that affected business initiatives
• Developed and provided technical solutions for day-to-day operations and long-range strategic planning of scheduling and finance system for users
• Authored best practices documentation for use in existing personnel training and new personnel onboarding processes
• Recommended technology upgrades and complementary products to improve client security.

Earned: 127 Semester hours. Member of Phi Sigma Kappa, in Top 10% of Class Dean's List

• Completed AP course in Mathematics and Technical Skills
• Relevant Coursework: Social Case Work & Study Population
• Professional Development: Team Leadership