Chad Alcorn
Sr. Technical Account Manager
Fresno,CA
Quote
My job is to cut gun-related deaths between police and the public by 50% in 10 years.
Summary
Experienced in client relationship management and delivering tailored technical solutions. Deep understanding of client needs to orchestrate resources for project success. Track record of leveraging law enforcement experience, technical troubleshooting, and account management skills to enhance client satisfaction and drive retention.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Technical Account Manager
Axon Enterprise Inc.
03.2023 - Current
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
- Gathered valuable feedback from clients for continuous product development and enhancement efforts.
- Configured and modified product systems to meet customer-specific needs.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Demonstrated software technology to prospective customers at Axon Week 2025.
- Developed customized training materials and led in person training at the Axon RMS Advanced Users Course at Axon Week 2025.
Police Officer
City Of Fresno
06.2015 - 02.2023
- Four and half years patrol experience responding to 911 calls and emergencies in progress as well as cold crimes and civil disputes. Primary role was acting as a lead investigator for non-specialized crime categories and preparing initial reports for further investigation by specialized investigative units. One and half years in the Traffic Enforcement unit as a Motorcycle Officer, primary duties were impaired driving enforcement, traffic collision investigation, and issuing traffic citations for hazardous and equipment violations.
- Utilized Axon Records Management System (RMS) for case preparation and documentation of crime and general incident reports. Heavily relied upon Axon Computer Aided Dispatch (CAD) in the performance of my daily duties responding to calls for service, conducting criminal records checks, and coordinating tactical responses to crimes in progress. I also used Axon's Evidence Management System to upload body-worn camera video, as well as upload evidentiary documents to cases as necessary. I regularly use the Axon View and Axon Capture mobile applications, as well as the Axon Citizen feature.
Regional Manager
Nerds On Call Technical Services
04.2014 - 04.2015
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Established and maintained operational standards for two locations.
Computer Repair Technician
Nerds On Call Technical Services
11.2013 - 04.2014
- Researched and identified problems with computers and advised staff and clients both residential and commercial on plans of action.
- Disassembled computers to perform diagnostics and check for repair needs.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
Helicopter Mechanic
U.S. Army Active Duty
06.2004 - 01.2011
- Five years in the U.S. Army Special Operations Command as a Crew member and primary mechanic on the specialized MH-60L Blackhawk helicopters.
- Held a Department of Defense Secret level security clearance for five years.
- Six combat deployments as a mission operator flying in enemy territory, under the cover of night with other U.S. Special Operations Forces.
- Assigned approximately $100 million in assets and equipment which I was responsible for planning, scheduling, performing routine and emergency maintenance, as well as delegating and coordinating specialized work with advanced fields.
- Due to our aircraft being highly modified I was able to work with equipment and component manufactures as well as travel to their facilities for advanced training on their products.
Skills
Salesforce software
Jira issue tracking
Client onboarding
Technical Problem-solving
JSON manipulation
Product demonstration
Training facilitation
Certification
CA P.O.S.T.
Accomplishments
Top 25% evaluation amongst my peers.
Rated best training segment at Axon Week Advance RMS Course.