Fabian Morales
Amarillo,TX
Summary
Dynamic Manager with a proven track record in enhancing customer satisfaction and team productivity. Skilled in strategic planning and conflict resolution, I successfully implemented agile methodologies, achieving departmental goals and fostering a motivated workforce. Committed to staff development and maintaining a safe, organized environment for both employees and patrons.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chick-fil-a Manager
Lisa LaMarca
11.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
Bachelor - General Business
West Texas A&M University
Canyon, TX08-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Goal setting
- Strategic planning
- Staff development
- Business development
- Emergency response
- Safety procedures
- Coaching and mentoring
Accomplishments
- 2021 Blare Charity Award Nominee
- volunteered for 3 years to feed a fireman
- volunteered for toys or pets
- Certified in myeducator Excel educator
- Football scholarship to Culver-Stockton College in Canton, Missouri
- 4 years of Varsity Football and Basketball
- 2nd team all-district tight end
- Manager at Chick-fil-a ever since I was 17.
Certification
- CM - Certified Manager Certification
- Food handlers certification
- excel certification
Timeline
Chick-fil-a Manager
Lisa LaMarca
11.2015 - Current
Bachelor - General Business
West Texas A&M University
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