Fabian Pena
Queens
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly reliable and flexible in meeting changing business needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
EDICOM
02.2024 - 01.2025
- Managed client accounts, ensuring satisfaction through regular communication and relationship-building.
- Developed strategic account plans aligning with client objectives, enhancing service delivery and engagement.
- Analyzed market trends to identify growth opportunities, providing clients with tailored solutions and recommendations.
Junior Account Manager
HSC / Omnicom Health Group
01.2023 - 11.2023
- Managed client accounts, ensuring timely communication and satisfaction with services provided.
- Developed comprehensive account strategies to enhance client relationships and drive retention.
Junior Account Manager
Health Science Communications
01.2023 - 10.2023
- Collaborated with cross-functional teams to deliver tailored solutions that meet client needs.
- Analyzed market trends to inform account management decisions and optimize service offerings.
- Coordinated project timelines and deliverables, maintaining high standards of quality and efficiency.
Team Command Lead & Staff Supervisor
Hong Kong Dragon Boat Festival
01.2016 - 01.2023
- Led teams of 12+ and supervised 180+ volunteers for large public events.
- Coordinated 300+ boat departures and supported events with 1,000+ attendees.
- Oversaw hiring, training, safety compliance, scheduling, and event logistics.
Education
B.A. - Psychology, Minor in Economics
Hunter College, City University of New York
Manhattan, NY01.2022
Skills
- Client Relationship Management
- Project Coordination
- Stakeholder Communication
- Team Leadership
- Event Operations
- Data-Driven Problem Solving
- Teamwork and collaboration
- Account management
- Customer service
Certification
Certified Associate in Project Management (CAPM) – PMI
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Manager
EDICOM
02.2024 - 01.2025
Junior Account Manager
HSC / Omnicom Health Group
01.2023 - 11.2023
Junior Account Manager
Health Science Communications
01.2023 - 10.2023
Team Command Lead & Staff Supervisor
Hong Kong Dragon Boat Festival
01.2016 - 01.2023
B.A. - Psychology, Minor in Economics
Hunter College, City University of New York