Fabian Rorie
St. Louis,MO
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed company expectations. Reliable and driven, with strong time management and prioritization abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Law Enforcement Total Solutions
03.2024 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
Driver/Courier
GardaWorld
02.2022 - Current
- Supervise loading and unloading of valuables, cash and important artifacts to verify proper delivery of requested items
- Maintain safety and security of armored vehicles by properly securing valuables, locking vehicles doors and consistently observing surroundings
- Communication with crew members and operating a two way radio, mobile phone, scanner and other technological devices
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Deputy Sheriff
sheriff
03.2023 - 03.2024
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Commercial Sales Manager
AutoZone
04.2020 - 03.2021
- Achieve growth and hit sales targets by successfully maintaining and developing commercial sales
- Develop new accounts through face to face and telephone contact with potential customers
- Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
- Visits commercial accounts and ensures accounts are serviced and deliveries are made as promised
- Contribute to the AutoZone 'one-team' environment by assisting customers and AutoZoners with various aspects of the business
- Act as a consultative partner to commercial customers by maintaining expert knowledge on automotive parts and industry; Conduct research to guarantee the customer is offered the 'right part for the right price.
Direct Support Professional
Devereux Advanced Behavioral Health
09.2018 - 01.2020
- Provide one-on-one and group services for clients with various behavioral challenges (i.e., Autism, ADHD, ODD, Bullying, Aggression/Violent)
- Determine client's personal strengths and opportunities using the biopsychosocial assessment
- Be empathetic, a team player, have excellent written and verbal communication skills, energetic, creative, model and understand the theories of behavior management and positive reinforcement
- Represent yourself as a positive role model, Responsible for helping change lives by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.
Security Guard
Securitas Security
02.2018 - 09.2018
- Opened the common area to the public in the morning and greeted customers and employees
- Informed and warned patrons of rule infractions, such as smoking and loitering
- Called police or fire departments in cases of emergencies, such as fire or presence of suspicious persons
- Operated over 60 surveillance cameras to monitor interior and exterior public areas and entrances
- Maintain daily logs of irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual.
Security Guard
Penn University
07.2016 - 02.2018
- Provide ongoing professional development support for the implementation new staff
- Responsible for the safety of customers and maintained customer service
- Monitored customer's behavior and removed upon employer's request in a professional manner
- Fully participated and communicated with co-workers and the staff of the establishment to promote safety and a positive atmosphere for customers.
Safety Ambassador
University City District
06.2011 - 02.2018
- Responsible for providing security and safety to all of the facilities on campus
- Monitored students and public behavior while reporting incidents when they would arise
- Fully participated and communicated with customers to promote safety
- Provide a friendly and comprehensible service
- Liaison of the students and public to the authorities of the city of Philadelphia as well as the administration of the security program.
Cashier/ Stock
Dollar Tree
03.2008 - 10.2010
- Implemented new customer service strategies successfully, increasing customer satisfaction by 9% in 6 months
- Handle customer complaints and escalations
- Calculate total payments received during a time period reconcile this with total sales
- Compile and maintain non-monetary reports and records
- Maintain thorough knowledge of store merchandise, and responsible for selling in store gift cards
- Operates a POS cash register, handling 92 transactions on average daily
- Balance register at the end of day to ensure the amount is correct.
Education
Diploma/GED -
C.P.M.S Christian academy
Philadelphia, PA03.2011
Skills
- Behavioral health
- Driving
- Sales management
- Report Writing
- Incident documentation
- Public Safety
Certification
- Driver's License
- Firearms License
- Guard Card
Timeline
Armed Security Officer
Law Enforcement Total Solutions
03.2024 - Current
Deputy Sheriff
sheriff
03.2023 - 03.2024
Driver/Courier
GardaWorld
02.2022 - Current
Commercial Sales Manager
AutoZone
04.2020 - 03.2021
Direct Support Professional
Devereux Advanced Behavioral Health
09.2018 - 01.2020
Security Guard
Securitas Security
02.2018 - 09.2018
Security Guard
Penn University
07.2016 - 02.2018
Safety Ambassador
University City District
06.2011 - 02.2018
Cashier/ Stock
Dollar Tree
03.2008 - 10.2010
Diploma/GED -
C.P.M.S Christian academy
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