Irene Hester
Riviera Beach
Summary
Achieved seamless team operations by implementing forward-thinking strategies to meet daily requirements. Coordinated schedules and workflows effectively, resulting in improved business efficiency. Demonstrated a strong work ethic and a resourceful approach to problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Cambridge Security
07.2023 - Current
- Managed incoming phone calls and accurately entered instructions into the database.
- Facilitated communication with drivers delivering products and provided assistance in relaying route and tenant information.
- Assisted clients in requesting services and reporting unknown activities. Helped maintain accurate records of service calls and activities. Supported team members in addressing client inquiries effectively.
- Processed and entered all purchase orders into the system.
- Processed receiving receipts for all incoming products for tenants and ensured accurate documentation.
- Facilitated coordination with tenants regarding product approvals and guest access to premises.
Shift Supervisor
Starbucks
West Palm Beach, Florida
09.2021 - 07.2023
- Led small project teams to effectively develop, execute, and complete assignments.
- Facilitated organization of team roles and conducted evaluations of employee performance.
- Streamlined documentation of operational tasks and delivered comprehensive reports to upper-level management.
- Conducted comprehensive employee reviews and assessments to enhance team performance.
Night Supervisor
Wawa
Riviera Beach, Florida
03.2019 - 10.2020
- Spearheaded project planning and development initiatives.
- Executed operational and process decisions to enhance efficiency and effectiveness.
- Facilitated assignment organization and delegation among team members.
- Demonstrated exceptional attention to detail and effective time management in project execution.
Education
Palm Beach State College
Lake Worth, FLHigh School - undefined
Palm Beach Gardens High School
Palm Beach Gardens, Florida05.2016
Skills
- Oversaw client correspondence to guarantee prompt responses and enhance client satisfaction
- Directed project management initiatives to synchronize team efforts with organizational objectives
- Facilitated behavioral guidance to foster individual growth and strengthen team dynamics
- Cultivated an inclusive environment that enhances employee engagement and satisfaction
- Developed and executed safety awareness programs to enhance risk mitigation and regulatory compliance
- Established and implemented security protocols to safeguard organizational safety
- Executed attention control strategies to enhance focus and productivity
- Implemented and enforced security protocols to safeguard organizational assets
- Promoted safety awareness initiatives to enhance workplace safety culture
Certification
- Licensed Security Officer – D License, G License
- SERV Safe Certification – Food Handlers License
HOBBIES
•Reading
•Writing
•Traveling
Timeline
Armed Security Officer
Cambridge Security
07.2023 - Current
Shift Supervisor
Starbucks
09.2021 - 07.2023
Night Supervisor
Wawa
03.2019 - 10.2020
High School - undefined
Palm Beach Gardens High School
Palm Beach State College