
Healthcare operations and public safety professional with 16+ years of leadership experience across hospital environments, public institutions, and the U.S. Army. Strong foundation in patient access support, customer service, regulatory compliance, and workflow coordination. Experienced in assisting patients and families, resolving service disruptions, and collaborating with clinical and administrative teams. Currently transitioning into healthcare administration with academic training in healthcare operations, revenue cycle, and change management. Recognized for professionalism, communication, and the ability to thrive in fast‑paced hospital settings.