Fabian Scott
Plano,TX
Summary
Detailed-oriented with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Financial Services Representative
Mutual Of Omaha
10.2023 - Current
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals
Customer Service Representative
Rocket Mortgage
01.2022 - 12.2022
- Provided exceptional customer service in the high-pressure environment of a high-volume call center at Rocket Mortgage.
- Conducted detailed financial consultations, expertly assessing client needs, and presenting tailored mortgage solutions.
- Consistently surpassed sales targets by fostering strong client relationships through effective communication and a deep understanding of mortgage products.
- Collaborated seamlessly with cross-functional teams to ensure the smooth processing and closing of loans, contributing to an efficient workflow.
Customer Service Representative Agent
09.2020 - 07.2021
- Elevated customer satisfaction through proactive issue resolution and clear communication.
- Exceeded KPIs by leading cross-functional teams and resolving complex issues.
- Ensured data accuracy by navigating and updating customer information in service management systems.
- Fostered a customer-centric culture, contributing to high satisfaction and loyalty.
- Played a vital role in process improvements, optimizing the overall customer experience.
Assistant Branch Manager
Enterprise Rent-A-Car
04.2019 - 06.2020
- Proactively led branch activities, ensuring operational excellence.
- Received multiple awards for surpassing performance goals.
- Conducted effective team meetings, addressing concerns, and fostering a positive culture.
- Led comprehensive training sessions focusing on customer service, sales, and product knowledge.
- Successfully managed customer issues, ensuring satisfaction and upholding service excellence.
- Contributed to targeted marketing strategies, actively driving business growth.
Supervisor Trainee
EFI
06.2015 - 06.2017
- Supervised daily operations in an ink manufacturing setting, ensuring the efficiency of production and maintaining quality control.
- Built highly productive teams through team building, clear communication and ongoing coaching.
- Addressed employee concerns proactively, conducted targeted training sessions, and fostered team collaboration to improve overall performance.
- Assisted in leading each shift by delegating duties and assigning specific tasks to 25+ employees
Education
Master of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH06.2025
Bachelor of Science - Business Administration
Eastern Michigan University
Ypsilanti, MI04.2019
Skills
- Customer Service and Relationship Management
- Strong Verbal and Written Communication
- Analytical Thinking and Problem-Solving
- Management
- CRM Systems
- Team Leadership
- Clerical Support
- Data Entry
- Planning and Coordination
- Financial Services
Timeline
Financial Services Representative
Mutual Of Omaha
10.2023 - Current
Customer Service Representative
Rocket Mortgage
01.2022 - 12.2022
Customer Service Representative Agent
09.2020 - 07.2021
Assistant Branch Manager
Enterprise Rent-A-Car
04.2019 - 06.2020
Supervisor Trainee
EFI
06.2015 - 06.2017
Master of Science - Cybersecurity
Southern New Hampshire University
Bachelor of Science - Business Administration
Eastern Michigan University
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