Fabian Tirado-Murphy
Des Plaines,IL
Summary
Dynamic leader with proven expertise in customer service management and problem-solving, honed at Zippys Car Wash and North Shore Country Club. Excelled in staff supervision and client service, significantly enhancing customer satisfaction and repeat business. Skilled in cash handling and fostering positive relationships, demonstrating a flexible and analytical approach to achieving excellence in team leadership and service delivery.
Overview
6
6
years of professional experience
Work History
Shift Leader
Zippys Car Wash
12.2021 - Current
- Building Relationships, Customer Service
- Operate and manage day to day tasks in the most efficient and effective manner to be productive and profitable.
- Develop and maintain a staff of production employees to focus on continuous improvement of customer service, quality of vehicle cleanliness, and safety.
- Responsible for vehicle loading, ensuring wash is operating properly, and helping with maintenance tasks as necessary.
- Handle and manage in person and customer calls and complaints.
Golf Caddy
North Shore Country Club
06.2018 - 08.2021
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service, ensuring repeat business.
- Boosted player confidence with supportive encouragement during challenging situations on the course.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Demonstrated professionalism through punctuality, appearance, and adherence to caddy program guidelines.
Education
No Degree -
DePaul University
Chicago, ILHigh School Diploma -
Glenbrook South
Glenview, IL06-2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Flexible Schedule
- Creative Problem-Solving
- Customer Service Management
- Staff Supervision
- Client Service
- Analytical Thinking
Timeline
Shift Leader
Zippys Car Wash
12.2021 - Current
Golf Caddy
North Shore Country Club
06.2018 - 08.2021
No Degree -
DePaul University
High School Diploma -
Glenbrook South
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