Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabian Torres

New London,Connecticut

Summary

Dynamic professional with a proven track record at MDY Contact Center, excelling in customer service and team management. Successfully developed strategies that enhanced service standards and trained staff, fostering a culture of excellence. Adept in data analysis and communication, driving impactful decisions that improved employee productivity and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Junior Executive

MDY Contact Center
Callao, Lima, Peru
11.2022 - 12.2023
  • Developed and implemented strategies to improve customer service and satisfaction.
  • Prepared detailed reports summarizing progress towards strategic objectives.
  • Managed customer inquiries through phone calls, emails, or face-to-face interactions.
  • Analyzed data from various sources to create presentations for executive review.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Scheduled meetings for executives, prepared agendas and attended meetings.

Supervisor

MDY Contact Center
Callao, Lima, Peru
11.2021 - 11.2022
  • Created new strategies for improving customer service standards within the organization.
  • Trained new employees on company policies and procedures.
  • Directed and supervised team of 15 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.

Education

Certificate - Information And Computer Systems

Netzun
Lima, PE
05-2023

Certificate of Technical Studies - Ofimatic

Cetpro
Lima, PE
10-2022

Skills

  • Customer service
  • Data analysis
  • Team management
  • Strategic planning
  • Communication skills
  • Decision making
  • Adaptability
  • Policy enforcement
  • Verbal and written communication
  • Training and mentoring

Languages

Spanish
Native/ Bilingual

Timeline

Junior Executive

MDY Contact Center
11.2022 - 12.2023

Supervisor

MDY Contact Center
11.2021 - 11.2022

Certificate - Information And Computer Systems

Netzun

Certificate of Technical Studies - Ofimatic

Cetpro