Fabian Torres
New London,Connecticut
Summary
Dynamic professional with a proven track record at MDY Contact Center, excelling in customer service and team management. Successfully developed strategies that enhanced service standards and trained staff, fostering a culture of excellence. Adept in data analysis and communication, driving impactful decisions that improved employee productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Junior Executive
MDY Contact Center
Callao, Lima, Peru
11.2022 - 12.2023
- Developed and implemented strategies to improve customer service and satisfaction.
- Prepared detailed reports summarizing progress towards strategic objectives.
- Managed customer inquiries through phone calls, emails, or face-to-face interactions.
- Analyzed data from various sources to create presentations for executive review.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Scheduled meetings for executives, prepared agendas and attended meetings.
Supervisor
MDY Contact Center
Callao, Lima, Peru
11.2021 - 11.2022
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Education
Certificate - Information And Computer Systems
Netzun
Lima, PE05-2023
Certificate of Technical Studies - Ofimatic
Cetpro
Lima, PE10-2022
Skills
- Customer service
- Data analysis
- Team management
- Strategic planning
- Communication skills
- Decision making
- Adaptability
- Policy enforcement
- Verbal and written communication
- Training and mentoring
Languages
Spanish
Native/ Bilingual
Timeline
Junior Executive
MDY Contact Center
11.2022 - 12.2023
Supervisor
MDY Contact Center
11.2021 - 11.2022
Certificate - Information And Computer Systems
Netzun
Certificate of Technical Studies - Ofimatic
Cetpro
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