Fabiana Contreras Roman
Sterling,VA
Summary
Proficient in customer service with a focus on enhancing customer satisfaction through effective problem-solving and communication skills. Proven ability to adapt and collaborate by training in various roles, leading to improved operational efficiency. Committed to maintaining high standards in customer relations and professional presentation. Recognized for consistently going the extra mile.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Ciao Osteria
Centreville, VA
02.2019 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Restaurant Hostess
Velocity Wings
Sterling
09.2021 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Receptionist
Nails at Tiffany's
Ashburn, VA
05.2022 - 12.2022
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area, contributing to a welcoming environment for visitors.
Passenger Service Agent
Copa Airlines
Dulles, VA
02.2023 - 05.2023
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
Catering Server/Bartender
Saint Germain Company
Vienna, VA
09.2019 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Utilized proper food handling techniques ensuring compliance with health and safety regulations.
- Contributed by being team captain in events with prestigious guests. Currently working in the US Capitol.
Passenger Service Agent
Air France-KLM
Dulles, VA
05.2023 - Current
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Increased overall efficiency by cross-training in various roles within the airport terminal operations team.
- Completed multiple courses regarding Customer Service enhancement, Aviation Security awareness, and much more.
Education
High School Diploma -
Centreville High School
Centreville, VA06-2020
Skills
- Strong communication skills
- Stress tolerance
- Customer/Client relations
- Multitasking
- Team collaboration
- Personal presentation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Passenger Service Agent
Air France-KLM
05.2023 - Current
Passenger Service Agent
Copa Airlines
02.2023 - 05.2023
Receptionist
Nails at Tiffany's
05.2022 - 12.2022
Restaurant Hostess
Velocity Wings
09.2021 - 05.2022
Catering Server/Bartender
Saint Germain Company
09.2019 - Current
Restaurant Hostess
Ciao Osteria
02.2019 - 04.2020
High School Diploma -
Centreville High School