Fabiana Ferrando
Orlando,FL
Summary
Experienced with managing customer interactions and ensuring a great customer service. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Known for effective teamwork and adaptability.
Overview
7
7
years of professional experience
Work History
Distribution Center Associate
FleetPride
Elgin, IL
08.2024 - 06.2026
- Pull and organize branch and customer orders for delivery from warehouse by part number and quantity as directed by picking ticket in priority assigned.
- Manually, load or unload materials onto or off pallets, skids, platforms or lifting devices.
- Stock and maintain inventory items in designated warehouse storage areas.
- Trained new associates on safety protocols and operational procedures to maintain high performance standards.
- Clean and maintain supplies, tools and equipment and storage areas in order to ensure compliance with safety regulations.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Waitress
Fat Rossie's
Schaumburg, IL
01.2023 - 07.2024
- Provided excellent customer service.
- Took customers orders efficiently.
- Served food and beverages while ensuring customer satisfaction.
- Maintained organized and clean the dining areas.
- Assisted guests with menu recommendations and special requests.
- Managed multiple tables while maintaining a positive attitude under pressure.
- Helped solve customer issues in a friendly and professional way.
Waitress
Sammy’s Mexican Grill Bar
Roselle, IL
04.2022 - 12.2023
- Greeted customers and made them feel welcome.
- Took food and drink orders and served meals.
- Answered questions about the menu and gave recommendations.
- Handled payments and used the cash register/POS system
- Kept tables and dining areas clean and organized
- Worked with the team to provide good and fast service
- Managed multiple tables during busy hours
- Helped solve customer issues in a friendly and professional way
Waitress
Parlor Pizza Bar
Chicago, IL
11.2021 - 03.2022
- Greeted customers and made them feel welcome.
- Took food and drink orders and served meals.
- Answered questions about the menu and gave recommendations.
- Handled payments and used the cash register/POS system.
- Kept tables and dining areas clean and organized
- Worked with the team to provide good and fast service.
- Managed multiple tables during busy hours.
- Helped solve customer issues in a friendly and professional way.
Delivery Driver
Instacart
Chicago, IL
12.2019 - 10.2021
- Shopped groceries in-store based on customer preferences and notes.
- Selected fresh produce, meats and other items with attention of quality.
- Provided friendly customer service.
- Delivered groceries to the customers in a timely and safe manner.
Education
Nutritionist & Dietitian
Pontificia Universidad Javeriana
01.2019
High School - undefined
Loyola Gumilla High School
Puerto Ordaz, Venezuela01.2012
Skills
- Customer service
- Multitasking
- Team collaboration
- Attention to detail
- Menu recommendations
- Memory retention
LANGUAGE
English Level: High St. Paul Preparatory School
Spanish Level: Native
Italian Level: Medium Native Pontificia Universidad Javeriana
COMPLEMENTARY STUDIES
- Saint Paul Preparatory School Senior Year– Exchange student in MN, EEUU. September 2012 - June 2013
- Centro Latinoamericano de Nutrición (CELAN) Nutritional Medical Therapy Workshop in HIV during the Life Cycle. September 2019
- Centro Latinoamericano de Nutrición - (CELAN) Nutritional Medical Therapy Workshop in Oncology. September 2019
- Institute for Integrative Nutrition - (IIN) Integrative Nutrition Health Coach. March 2020 – March 2021
Timeline
Distribution Center Associate
FleetPride
08.2024 - 06.2026
Waitress
Fat Rossie's
01.2023 - 07.2024
Waitress
Sammy’s Mexican Grill Bar
04.2022 - 12.2023
Waitress
Parlor Pizza Bar
11.2021 - 03.2022
Delivery Driver
Instacart
12.2019 - 10.2021
High School - undefined
Loyola Gumilla High School
Nutritionist & Dietitian
Pontificia Universidad Javeriana