Kylie Huschka
Big Bear,CA
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Dependable, with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Distribution Center Associate
Big Bear Mountain Resort
06.2022 - Current
- Collaborated with other departments on supply and quality issues.
- Picked orders, scanned products and packed boxes.
- Facilitated receiving and shipping and loading and unloading of goods, transferring products to designated stores.
- Along side management, there was a need to maintain warehouse to comply with company policies and federal regulations.
- Checked shipments against paperwork and signed documents.
- Completed daily cycle counts and assisted with monthly audits.
- Updated computer tracking system with latest product movements.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Used different online softwares to keep track of products and the movement of them.
Retail Sales Associate
Big Bear Mountain Resort
11.2020 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in store marketing strategies to promote new and/or on sale products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
Short Term Reservations Specialist
Village Reservation Service
06.2020 - Current
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate Degree - General Studies
Victor Valley College
Victorville, CAHigh School Diploma -
Big Bear High School
Big Bear Lake, CA05.2022
Skills
- Digital Databases
- Sales Expertise
- Building Customer Loyalty
- Conflict Resolution
- Corrective Actions
- Assigning Tasks
- Merchandise Receiving and Handling
- Available Nights, Weekends and Holidays
- Suggestive Selling
- Issue Refunds
- Cash Handling
- Sales Goal Attainment
- Energy and Physical Stamina
- Customer Needs Assessment
- Exceeding Customer Expectations
- Product Knowledge
- Returns and Exchanges
- Product and Service Sales
- Complaint Management
- Cash Register Operation
- Store Opening and Closing
- Independent Judgement
- Communications Strategies
- Computer Proficiency and Microsoft Office
- Flexible Hours
- Positive Customer Engagement
- Leadership
- Time Management
- Folding Clothes
- Strategic Selling
- Providing Feedback
- Stocking and Receiving
- Customer Buying Habits
- Productivity Maximization
- Strong Communication and Interpersonal Skills
- Retail Metrics and Goals
- Retail Store Operations
- Excellent Written and Verbal Communication
- Retail Sales
- Product Recommendations
- Goal-Driven
- POS System Operations
- Customer Assistance
- Answering Customer Questions
- Store Policies and Procedures
- Adaptable and Flexible
- Teamwork and Collaboration
- Merchandising and Display
- Safety and Cleanliness Standards
- Customer Service
- Data Input Software
Accomplishments
- Awarded “Black Diamond Award” by completing tasks with accuracy and efficiency, whilst going above and beyond.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Distribution Center Associate
Big Bear Mountain Resort
06.2022 - Current
Retail Sales Associate
Big Bear Mountain Resort
11.2020 - Current
Short Term Reservations Specialist
Village Reservation Service
06.2020 - Current
Associate Degree - General Studies
Victor Valley College
High School Diploma -
Big Bear High School
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