Fabiana Jones
Salt Lake City,UT
Summary
Dynamic professional with a background in high-end service environments and experience managing a hospitality business. Proven ability to build and maintain strong client relationships, leveraging exceptional upselling skills to drive revenue. Adept at thriving in fast-paced settings, with a focus on delivering outstanding customer service.
Overview
11
11
years of professional experience
Work History
Managing Director/Owner
FJ Hospitality
Las Vegas, Nevada
08.2018 - Current
- Managed contract negotiations and bookings for over 30 VIP clients, fostering long-term relationships.
- Coordinated all aspects of high-profile events, ensuring seamless execution and client satisfaction.
- Achieved a near 100% Customer Service Index rating through attention to detail and client needs.
VIP Waitress
XS Nightclub
Las Vegas, Nevada
02.2017 - 03.2020
- Delivered exceptional service in a high-volume environment, generating 200% over table minimum per shift.
- Provided VIP service for a million-dollar tab, demonstrating ability to manage high-stakes situations.
- Consistently utilized upselling techniques to enhance guest experiences, resulting in increased revenue and customer satisfaction.
- Thrived in the fast-paced environment, efficiently managing multiple tables and delivering timely, high-quality service to ensure an exceptional guest experience.
- Ensured compliance with health and safety regulations.
- Performed administrative tasks related to promotional activities such as filing paperwork and tracking expenses.
Promotional Model
Various conventions and events
Las Vegas, NV
02.2014 - 02.2017
- Attended promotional events such as trade shows, conventions and festivals.
- Provided information about the company's products and services to potential customers.
- Educated consumers on new products or services offered by the company.
- Applied communication skills and marketing knowledge to promote products and make sales.
Education
Associates - Business And Communications
University of Utah
Salt Lake City, UTSkills
- Client Relationships
- Event Coordination
- Logistics
- Sales Leadership
- Customer Service Excellence
- Market Research and Brand Awareness
Timeline
Managing Director/Owner
FJ Hospitality
08.2018 - Current
VIP Waitress
XS Nightclub
02.2017 - 03.2020
Promotional Model
Various conventions and events
02.2014 - 02.2017
Associates - Business And Communications
University of Utah