Fabiana Joseph
Jacksonville,FL
Summary
Determined Business Owner with commitment to excellence and more than Ten years of experience. Effective collaborator promoting natural nail health and custom nail designs.
Overview
10
10
years of professional experience
Work History
CEO/Master Nail Artist
Baddie Nailz
04.2019 - Current
- Established foundational processes for business operations.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Represented organization at industry conferences and events.
Nail Artist
Lash Studio Jax
03.2017 - 08.2019
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Educated clients on proper use of salon products.
- Followed proper safety and sanitation guidelines while performing nail services.
- Grew repeat client base through effective marketing and customer service.
- Offered personalized services according to needs and preferences.
- Designed creative nail art designs and patterns.
Nail Artist
Lash Spa Studio
08.2018 - 03.2019
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Responded to customer requests and concerns about gel application and nail art designs.
- Oversaw schedule to manage appointments of new and existing clients.
Waitress, Waitress Trainer, Bartender
Hooters Girl, Hooters
08.2014 - 02.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Nail Artist/Receptionist
Taylor Lane Studio
05.2013 - 08.2014
- Oversaw schedule to manage appointments of new and existing clients.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Collaborated with other members of salon staff to provide amazing client experience.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Completed consultations with spa guests to determine nail care needs.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Registered customer information on database to enable tracking history and maintain accurate records.
Education
High School Diploma -
Cloud Nine Beauty School
Avon Park, FLSamuel W. Wolfson High School
Jacksonville, FLSkills
- Teaching One on One and
- Group Nail Classes
- Management
- Marketing Skills
- Wordpress Knowledge
- Leadership Skills
- Team Work
- Proficient at Client Retention
- Graphic Design
- Creativity
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 20 in the development of Nail Gallery Salon Jax.
- Documented and resolved dissatisfied customers which led to returning clientele.
- Supervised team of 2 staff members.
Timeline
CEO/Master Nail Artist
Baddie Nailz
04.2019 - Current
Nail Artist
Lash Spa Studio
08.2018 - 03.2019
Nail Artist
Lash Studio Jax
03.2017 - 08.2019
Waitress, Waitress Trainer, Bartender
Hooters Girl, Hooters
08.2014 - 02.2017
Nail Artist/Receptionist
Taylor Lane Studio
05.2013 - 08.2014
High School Diploma -
Cloud Nine Beauty School
Samuel W. Wolfson High School
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