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Fabiano Mannino
St. Petersburg,FL
Summary
Dynamic Customer Success professional with over 6 years of experience managing high-touch B2B client portfolios throughout the entire lifecycle, including onboarding, adoption, health monitoring, churn risk identification, renewal, and expansion. Proven expertise in establishing two Customer Success functions from the ground up, independently designing all lifecycle processes without operational support. Demonstrated success in driving retention and expansion across 30-50 simultaneous accounts within fast-paced, relationship-driven environments. Skilled in strategic account management and cultivating long-term client relationships while leveraging effective communication and negotiation abilities to align client needs with overarching business objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Account Manager
Pure Infinity Botanicals
01.2025 - Current
- Built and owned a high-touch book of 50 enterprise accounts across 10 states as the sole lifecycle point of contact: onboarding, adoption, health monitoring, retention, and expansion.
- Run structured check-ins and account-specific success plans tied to each partner’s business objectives; monitor account health data proactively to surface churn risk before it becomes a problem.
- Drive upsell and cross-sell opportunities across the portfolio; feed account-level product feedback to product and sales to inform roadmap priorities.
Founder & Client Success Lead
Refuge Leadership Academy
01.2022 - 01.2025
- Built a B2B professional services company from zero to a 20-account portfolio of executive teams and 7-figure-CEO clients, owning the full revenue cycle: onboarding, implementation, adoption, QBRs, renewal, and expansion.
- Designed every CS system from scratch with no inherited infrastructure: onboarding cadences, CRM health-score tracking, escalation processes, and renewal playbooks that reduced churn and drove referral-sourced growth.
- Led strategic executive business reviews with C-suite stakeholders, translating business goals into measurable success benchmarks and demonstrating clear ROI at every renewal cycle.
- Identified and closed upsell and expansion opportunities within existing accounts; built case studies and client references that accelerated new business conversations.
Founder & Community Lead
Men of Refuge
01.2019 - 01.2025
- Scaled a coaching and leadership community to 3,000+ members over four years; managed 30+ active high-touch client relationships with structured success plans, personalized health monitoring, and proactive re-engagement protocols.
- Built all CS infrastructure from scratch: onboarding flows, CRM pipelines, health-score frameworks, escalation handling, and re-engagement playbooks that drove measurable retention improvements.
- Facilitated 50+ workshops and 6 multi-day events, ensuring strong adoption and measurable outcomes across every cohort cycle.
Clinical Education Specialist
ConMed Corporation
01.2019 - 01.2022
- Served as the product adoption expert and primary training resource for enterprise hospital accounts, leading go-live events and ongoing education for surgeons, OR staff, and hospital administrators across the US and internationally.
- Acted as the bridge between customers and clinical and product teams: translating complex product workflows into practical adoption, responding to escalations, and feeding client feedback into product development cycles.
- Built trusted-advisor relationships with executive-level hospital stakeholders, protecting accounts from competitive threats and driving sustained platform utilization.
- Partnered cross-functionally with Sales, Product, and Clinical teams to ensure a cohesive post-sale experience from implementation through ongoing engagement.
Education
Technical Degree - Fire Science & EMT
Central Florida Fire Academy & Orlando Medical Institute
Orlando01-2012
Skills
- Full Lifecycle Management
- Customer Health Scoring
- Churn Risk Identification
- QBRs & Executive Business Reviews
- Enterprise Account Management
- C-Suite Stakeholder Engagement
Certification
- 7-Figure Selling Academy — Cole Gordon (Enterprise Sales & Renewal Strategy)
- High-Ticket Sales Closer — MovesMethod, 2025
- Integrative Somatic Trauma Coach — The Embody Lab
- Certified Somatic Breathwork Practitioner
- Trauma-Trained Care Practitioner
Timeline
Regional Account Manager
Pure Infinity Botanicals
01.2025 - Current
Founder & Client Success Lead
Refuge Leadership Academy
01.2022 - 01.2025
Founder & Community Lead
Men of Refuge
01.2019 - 01.2025
Clinical Education Specialist
ConMed Corporation
01.2019 - 01.2022
Technical Degree - Fire Science & EMT
Central Florida Fire Academy & Orlando Medical Institute
Community Engagement
- Artisan City Church | Men’s Ministry & Volunteer
- Artisan City Church – St. Petersburg, FL | Founding Men’s Ministry Member
- Radiant Church – South Tampa | Men’s Business Leadership Group