Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabie Gutknecht

Patient service Specialist
Copperas Cove,TX

Summary

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team.

Overview

17
17
years of professional experience

Work History

Patient Service Specialist

Integrity Urgent Care
08.2022 - Current
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified patient insurance eligibility and entered patient information into system.
  • Entered patient demographic and insurance data into electronic medical record system.

Data Entry Clerk

Mindlance/cigna
11.2016 - 10.2017
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.

Data Entry Clerk

Aflac
07.2013 - 02.2014
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Coded and processed applications into required electronic formats.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Created and maintained data entry logs to track data entry activities.
  • Developed and maintained databases to store customer information.

Patient Service Representative

St Francis Memorial Hospital
10.2012 - 06.2013
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Provided excellent customer service to patients and medical staff.
  • Took copayments and compiled daily financial records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.

Patient Service Representative

Baylor Scott And White Regional Medical Center
03.2008 - 02.2012
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Provided excellent customer service to patients and medical staff.
  • Took copayments and compiled daily financial records.
  • Handled customer service inquiries in person, via telephone and through email.
  • Investigated insurance claims denials and appeals.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Patient Service Representative

Seton Medical Center
10.2006 - 05.2007
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Resolved billing inquiries and disputes in timely fashion.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Built and maintained positive working relationships with patients and staff.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Investigated insurance claims denials and appeals.
  • Provided excellent customer service to patients and medical staff.
  • Took copayments and compiled daily financial records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Assisted patients in filling out check-in and payment paperwork.
  • Greeted and assisted patients with check-in procedures.
  • Balanced deposits and credit card payments each day.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified patient insurance eligibility and entered patient information into system.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Responded to inquiries by directing calls to appropriate personnel.

Education

Diploma - Medical Administrative Assistant

NIT
Austin, TX
07.2006

No Degree - Word Processing

Austin Business College
Austin, TX
07.1998

High School Diploma -

Lockhart High School
Lockhart, TX
05.1992

Skills

  • Patient Appointment Management
  • Prepare Reports
  • Verifying Eligibility
  • Clinical Messaging
  • Patient Admitting
  • Directing Callers
  • Appointment Confirmation
  • Bilingual in Spanish and English
  • Customer Service
  • Reminder Calls
  • Patient Registration
  • Multi-Line Telephone Systems
  • Insurance Verification
  • Clinical Data Entry
  • Medical Insurance
  • Word Processing
  • Medical Services Administration
  • Demographics Information
  • Medical Billing
  • 50 WPM Typing Speed
  • Medical Filing
  • Call Transfers
  • Outbound Calling
  • Clinic Administration
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Records Gathering
  • Patient Greeting
  • Registration Requirements

Timeline

Patient Service Specialist

Integrity Urgent Care
08.2022 - Current

Data Entry Clerk

Mindlance/cigna
11.2016 - 10.2017

Data Entry Clerk

Aflac
07.2013 - 02.2014

Patient Service Representative

St Francis Memorial Hospital
10.2012 - 06.2013

Patient Service Representative

Baylor Scott And White Regional Medical Center
03.2008 - 02.2012

Patient Service Representative

Seton Medical Center
10.2006 - 05.2007

Diploma - Medical Administrative Assistant

NIT

No Degree - Word Processing

Austin Business College

High School Diploma -

Lockhart High School

Similar Profiles

  • Lacie Bearden

    Lacie BeardenLacie Bearden

    Patient Service Representative at Integrity Urgent CarePatient Service Representative at Integrity Urgent Care

  • Rylea Washburn

    Rylea WashburnRylea Washburn

    Receptionist at Integrity Urgent CareReceptionist at Integrity Urgent Care

  • Ashley Massey

    Ashley MasseyAshley Massey

    Regional Business Development Coordinator at Xpress Wellness - Integrity Urgent CareRegional Business Development Coordinator at Xpress Wellness - Integrity Urgent Care

  • KAREN RIVERA

    KAREN RIVERAKAREN RIVERA

    Team Lead / NCT at Integrity Urgent CareTeam Lead / NCT at Integrity Urgent Care

  • Jaylen Dodd

    Jaylen DoddJaylen Dodd

    Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services

CREATE PROFILE
Fabie GutknechtPatient service Specialist