Fabien Garcia
Skidmore,TX
Summary
Driven by a strong mechanical aptitude and leadership skills, I excelled at Colt Services, enhancing customer satisfaction and loyalty through innovative leak sealing solutions and targeted marketing strategies. My expertise in diagnostic skills and training and mentoring has significantly contributed to achieving work flow goals and fostering long-term business growth. Excellent workmanship and an eager mind has been able to set me up for quick collections of experience.
Overview
10
10
years of professional experience
Work History
Leak Repair Technician
Colt Services
11.2019 - Current
- Assisted with workload during times of higher volume or short staffing.
- Improved overall customer experience by resolving complaints promptly and professionally.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order enclosures
- Developed customized engineer approved enclosure solutions for clients, resulting in higher customer satisfaction and loyalty.
- Fast responders and performed repairs on drop-in basis, increasing priority for first time clients
- Analyzed market trends and competitor offerings, identifying opportunities for growth and improvement in product offerings.
- Controlled inventory of reair installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of work bay equipment.
- Coordinated recruiting drives and sought new, skilled employees to increase productivity and customer satisfaction.
- Streamlined work flow processes, enhancing efficiency and productivity within the team.
- Implemented effective repair options that attracted new customers to the business.
- Built a loyal client base through personalized service, expert advice, and consistent follow-up communication postsale.
- Led regular training for employees to include safety training, equipment training and job-specific training.
- Merchandised repair equipment and enclosure products, maintaining clean and professional work environment.
- Increased enclosure sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
- Supervised technician team members, enforcing safe environment standards and observance of work location policies and procedures.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Monitored stock levels and equipment condition, ordering new stock and equipment.
- Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
- Assisted customers with finding best repair for exact needs on specific equipment.
- Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Led a high-performing training team, providing ongoing coaching and support to drive individual success.
- Identified and properly repaired worn or damaged live equipment, informing clients of need for replacement if necessary.
- Optimized work efficiency through teamwork with collective experience from other technicians.
Tire and Lube Technician
Discount Tire
08.2014 - 11.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Changed tires and valves in customer vehicles and safely disposed of used tires in approved receptacles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Balanced tires accurately to enhance vehicle stability and ensure smooth driving experiences for customers.
- Maintained high standards of cleanliness in the work area to promote a safe environment for both employees and customers.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Enhanced vehicle performance for clients through comprehensive maintenance checks and warranty replacements.
- Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
- Prioritized tasks effectively to manage multiple appointments simultaneously without compromising quality of service.
- Greeted customers and answered questions about tire services and other services.
Tire Sales Manager
Discount Tire
08.2014 - 11.2019
- Installed, rotated and balanced tires for automobiles and commercial light trucks.
- Assisted with workload during times of higher volume or short staffing.
- Improved overall customer experience by resolving complaints promptly and professionally.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
- Changed tires for first responders and performed repairs on drop-in basis, increasing priority for first responders.
- Analyzed market trends and competitor offerings, identifying opportunities for growth and improvement in product offerings.
- Controlled inventory of tire installation equipment, obtaining and disposing of equipment as appropriate and educating staff on safe and proper operation of tire bay equipment.
- Coordinated recruiting drives and sought new, skilled employees to increase productivity and customer satisfaction.
- Streamlined sales processes, enhancing efficiency and productivity within the team.
- Implemented effective promotional campaigns that attracted new customers to the business.
- Built a loyal client base through personalized service, expert advice, and consistent follow-up communication postsale.
- Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Reduced overhead costs by evaluating store operations for inefficiencies and implementing cost-saving measures where appropriate.
- Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
- Supervised tire bay team members, enforcing safe environment standards and observance of tire bay policies and procedures.
- Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Collaborated with the marketing department to create targeted advertising campaigns, generating increased interest and traffic instore.
- Monitored stock levels and equipment condition, ordering new stock and equipment.
- Managed processes, equipment, employees, safety and housekeeping of area, meeting production quality and quantity standards on shift.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Fielded complaints and concerns from customers and fairly investigated inquiries.
- Organized regular training sessions for staff on product knowledge, sales techniques, and customer service skills.
- Assessed team member performance, providing actionable feedback and administering coaching for behavior and performance concerns to facilitate improvement.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Led a high-performing sales team, providing ongoing coaching and support to drive individual success.
- Identified and properly disposed of tires worn or damaged beyond restoration, informing clients of need for replacement and guiding through new tire and warranty selection process.
- Optimized pricing structure based on market research and competitive analysis to maximize revenue potential without compromising customer satisfaction levels.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Diploma -
Mathis High School
Mathis, TXAse Certified -
South Texas Vocational Technical Institute
Corpus Christi, TXSkills
- Training and mentoring
- Diagnostic Skills
- Soldering Proficiency
- Mechanical Aptitude
- Great work ethic
- Leadership skills
Timeline
Leak Repair Technician
Colt Services
11.2019 - Current
Tire and Lube Technician
Discount Tire
08.2014 - 11.2019
Tire Sales Manager
Discount Tire
08.2014 - 11.2019
Diploma -
Mathis High School
Ase Certified -
South Texas Vocational Technical Institute
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