Fabien Nieves
Albuquerque,NM
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at El Pinto. Proven ability to increase sales through effective upselling techniques and maintain compliance with health regulations. Adept at managing timely delivery and fostering guest engagement, ensuring a memorable dining experience while supporting team success.
Motivated Team Member with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
9
9
years of professional experience
Work History
Server
El Pinto
03.2021 - 07.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
General Laborer
Electric Playhouse
12.2019 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Performed quality checks on products and materials to identify any defects.
- Notified supervisors of defective equipment or material.
Team Member
Gravity Park
05.2016 - 12.2019
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Gathered, organized and input information into digital database.
Education
Bachelor of Science - Exercise Science
University of New Mexico
Albuquerque, NM04-2028
Skills
- Timely delivery management
- Exceptional customer service
- Front-of-house display creation
- Shift management
- Food safety inspection
- Team member support
- Guest engagement
- Point of sale (POS) system operations
- Supply restocking
- Customer service
- Menu item recommendation
- Sales techniques
- Cash handling
- Liquor, wine, and food service
Timeline
Server
El Pinto
03.2021 - 07.2025
General Laborer
Electric Playhouse
12.2019 - 03.2020
Team Member
Gravity Park
05.2016 - 12.2019
Bachelor of Science - Exercise Science
University of New Mexico