Fabienne Calixte
Brooklyn,NY
Summary
Dedicated professional with strong expertise in patient care and operational management. Proven track record in enhancing service efficiency through optimized patient check-in processes and effective staff scheduling. Committed to fostering a collaborative team environment while ensuring compliance with health and safety regulations.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
CityMD Urgent Care
02.2021 - Current
- Managed staff scheduling, ensuring optimal coverage during peak hours.
- Provided on-the-job training to new staff members.
- Coordinated patient check-in processes, improving service efficiency.
- Resolved patient issues by providing prompt and effective solutions.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Oversaw inventory management, maintaining availability of medical supplies.
- Ensured compliance with health and safety regulations in the workplace.
- Supported daily operations, ensuring a seamless workflow for providers and staff.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Assisted general manager with operations game plan and company initiatives implementation.
Senior Patient Care Representative
CityMD Urgent Care
10.2015 - 02.2021
- Managed patient inquiries, delivering accurate information to enhance patient experience at CityMD Urgent Care.
- Answered incoming calls promptly, professionally and with empathy.
- Resolved patient concerns promptly, fostering a supportive care environment.
- Coordinated patient scheduling and ensured efficient appointment management.
- Performed patient registration activities, including verifying insurance eligibility and coverage levels.
- Assisted with insurance verification and addressed billing questions for patients.
- Collected co-pays, coinsurance and deductibles from patients at the time of service.
- Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
- Educated customers on prior authorization process, ensuring understanding of applicable deadlines.
- Trained new staff on customer service protocols and operational procedures.
- Collaborated with healthcare providers to address patient needs effectively.
Sales Associate
Macy's Department Store
05.2014 - 09.2015
- Guided customers in product selections and resolved inquiries, enhancing shopping experience.
- Worked with team members to meet sales goals and elevate customer service standards.
- Organized merchandise displays and ensured timely stock replenishment, supporting sales efforts.
- Processed transactions accurately using point-of-sale systems.
Education
Bachelor's - French
Brooklyn College (CUNY)
Brooklyn, NY01-2014
Skills
- Clinical workflow optimization
- Staff scheduling
- Operational efficiency
- Cash handling
- Microsoft Office proficiency
- Time management
- Customer service experience
Timeline
Shift Supervisor
CityMD Urgent Care
02.2021 - Current
Senior Patient Care Representative
CityMD Urgent Care
10.2015 - 02.2021
Sales Associate
Macy's Department Store
05.2014 - 09.2015
Bachelor's - French
Brooklyn College (CUNY)