Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Fabio De Carvalho

Palm Coast

Summary

Results-oriented, dependable professional experienced in customer service, sales, food industry and management. Ability to excell in fast-paced environments as well as leading and motivating staff to increase productivity and profitability. Works well independent and collectively with great communication skills motivated to increase revenue and committed to customer satisfaction.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Deli Manager

Publix Supermarkets
10.2008 - Current
  • Inventoried food products and associated materials on daily/weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for staff by planning and designating shifts and hours utilizing scheduling programs.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Conducted yearly performance evaluations to staff members and determined pay raises.
  • Responsible for hiring staff as well as keeping accountability processes in place.
  • Excelled in fast- paced environments delivering to customers premier quality products and outstanding customer service.
  • Managed entire store in a weekly basis with duties not only to lead and supervise staff, but lock the store, secure money and set alarm at closing of business day.

Manager

Quiznos Subs
09.2005 - 10.2008
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, clean, organized, and safe environment for employees and customers.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Made schedules, conducted performance evaluations and kept accountability among staff.

Stocking Associate

AZTI Telecommunications Company
01.2005 - 06.2005
  • Unloaded, sorted and stocked merchandise according to wearhouse layout and product placement.


Research Data Collector

UNIME University And FIOCRUZ- Research Institute
03.2003 - 07.2004
  • Gathered and submitted observational information in addition to required data points.
  • Conducted surveys and documented all responses.
  • Collected blood samples and social-demographic information at various locations.
  • Conducted power-point presentation presenting research results at the university auditorium.

Education

Bachelor's - Biology

UNIME University
Lauro De Freitas, Bahia, Brazil

Skills

  • Ability to speak multiple languages: English, Spanish and Portuguese
  • Experienced in management and leading staff
  • Company Profit and Loss (P&L) Statement
  • Excellence in communication and sales
  • Data analysis and merchandising
  • Productivity, scheduling and labor management
  • Hiring, training and associate accountability management
  • Handling customer concerns and inquiries
  • Equipment care and preparation
  • Catering support

Certification

  • National Registry of Food Safety Professionals - Certified as a Food Safety Manager on 04/26/2022 (Most recent).
  • Adult and Pediatric CPR/AED certified by Publix Super Markets Inc. on 08/10/2021.
  • Certified as a Premium Deli Professional on 12/15/2023 for delivering superior quality foods and premier customer service to Publix shoppers and customers.



Languages

English
Spanish
Portuguese

Timeline

Deli Manager

Publix Supermarkets
10.2008 - Current

Manager

Quiznos Subs
09.2005 - 10.2008

Stocking Associate

AZTI Telecommunications Company
01.2005 - 06.2005

Research Data Collector

UNIME University And FIOCRUZ- Research Institute
03.2003 - 07.2004

Bachelor's - Biology

UNIME University

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Fabio De Carvalho