Fabio Ovalles
Phoenix,Arizona
Summary
Adept at diagnostics and preventive maintenance, I leveraged my expertise at RideNow Powersports to enhance vehicle functionality and customer satisfaction. Skilled in work order prioritization and project oversight, I consistently delivered solutions that improved operational efficiency. My proactive approach and ability to develop strong customer relationships resulted in repeat business and a notable increase in service quality.
Overview
7
7
years of professional experience
Work History
Service Technician
RideNow Powersports
Phoenix, Arizona
01.2022 - 10.2023
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Resolved software-related issues by troubleshooting programs and applications.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Troubleshot electrical circuits using schematics and diagrams.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed routine maintenance and repair.
Service Advisor
RideNow Powersports
Goodyear, AZ
10.2022 - 03.2023
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Upsold additional products or services when appropriate.
- Oversaw warranty counseling process to manage expense controls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed strong relationships with customers by providing exceptional customer service.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Technician
Nash Powersports
Phoenix, AZ
01.2021 - 12.2021
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Inspected equipment for proper operation and safety hazards prior to use.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Repaired faulty components such as motors, pumps, valves, switches.
- Examined previously completed work for accuracy.
Service Technician
RideNow Powersports
Peoria, Arizona
07.2016 - 01.2021
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Provided technical support to customers over the phone and in person.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Inspected equipment for proper operation and safety hazards prior to use.
- Diagnosed problems and determined solutions for various customer issues.
- Maintained certifications and completed training on systems and components.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Repaired faulty components such as motors, pumps, valves, switches.
- Examined previously completed work for accuracy.
- Tested repaired items to ensure functionality before returning them to customers.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Utilized various software and tools to streamline processes and optimize performance.
Education
GED -
Motorcycle Mechanics Institute
Phoenix, AZ05-2016
Skills
- Work order prioritization
- Time tracking
- Diagnostics expertise
- Preventive Maintenance
- Project oversight
- Commercial construction experience
Timeline
Service Advisor
RideNow Powersports
10.2022 - 03.2023
Service Technician
RideNow Powersports
01.2022 - 10.2023
Service Technician
Nash Powersports
01.2021 - 12.2021
Service Technician
RideNow Powersports
07.2016 - 01.2021
GED -
Motorcycle Mechanics Institute
Similar Profiles
Noah BrownNoah Brown
Parts to Service, Shipping and Receiving at RideNow PowersportsParts to Service, Shipping and Receiving at RideNow Powersports
Mark HughesMark Hughes
General Manager of Operations at Ridenow PowersportsGeneral Manager of Operations at Ridenow Powersports
Mathew DossMathew Doss
Service Technician at RideNow PowersportsService Technician at RideNow Powersports