Fabiola Almanza
IHG Hotels & Resorts
Wahiawa,HI
1
Language
8
years of professional experience
Dynamic professional with extensive experience, excelling in customer engagement and quality assurance. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in multitasking and team collaboration, consistently delivering results in fast-paced environments while adhering to safety protocols.
Work History
Laundry Attendant
3 Months- Sorted soiled linens and guest laundry by fabric type and wash requirements
- Operated washers and dryers following housekeeping procedures and safety standards
- Inspected clean items for stains, damage, and quality before folding
- Folded, stacked, and distributed fresh linens to support room turnaround
- Supported housekeeping team with timely linen par levels and restocking
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
Childcare Provider
7 Months- Supervised children during daily routines, maintaining safe, structured environment.
- Planned age-appropriate activities supporting learning, creativity, and engagement.
- Prepared nutritious meals and snacks following dietary requirements.
- Monitored behavior, redirected conflicts, and reinforced positive routines.
- Communicated daily updates with parents regarding progress, needs, and concerns.
- Adapted care plans for multiple children based on individual routines and developmental needs.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Front Desk Receptionist
4 Months- Greeted guests, managed check-in and check-out, and maintained organized front desk operations.
- Answered phones, routed inquiries, and provided accurate information about reservations and hotel services.
- Processed room bookings, modified reservations, and updated guest records with attention to detail.
- Resolved guest concerns promptly, escalating issues when needed to support smooth service recovery.
- Handled payments, printed receipts, and balanced transaction details using property management systems.
- Maintained lobby appearance, stocked front desk supplies, and supported daily reception workflow.
- Monitored incoming communications, prioritized tasks, and delivered courteous service in fast-paced setting.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Certified Nursing Assistant
6 Months- Assisted residents with bathing, dressing, grooming, and daily living activities
- Monitored vital signs and reported changes in resident condition promptly
- Documented care tasks accurately in resident records and shift notes
- Supported safe transfers, repositioning, and mobility using proper lifting techniques
- Maintained clean, organized resident environments and followed infection-control procedures
- Communicated care updates clearly with nursing staff and family members
- Followed individualized care plans to preserve resident dignity and comfort
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
High School Diploma
Skills
Safety protocols
Team building
Customer engagement
Decision-making
Adaptability and flexibility
Effective communication
Team collaboration
Organizational skills
Reliability
Multitasking Abilities
Problem-solving abilities
Time management
Language fluency
Quality assurance
Attention to detail
Work prioritization
Relationship building
Excellent communication
Customer service
Languages
Spanish
Native or Bilingual
Timeline
Laundry Attendant
IHG Hotels & Resorts
06.2026 - 09.2026Read More
Childcare Provider
Self Employed Services
11.2022 - 06.2023Read More
Front Desk Receptionist
Comfort Inn & Suites
08.2021 - 12.2021Read More
Certified Nursing Assistant
Legacy House of Park Lane
01.2019 - 07.2019Read More
Mountain High
High School Diploma
Read More