FABIOLA Anguiano Juarez
South Lake Tahoe,CA
Summary
Quality oriented professional with 8+ years of experience and a proven knowledge of customer satisfaction. Aiming to leverage my skills to successfully to fill the role at your company.
Overview
7
7
years of professional experience
Work History
Cashier/Waitress
La Promesa Mexican Restaurant & Bakery
04.2017 - Current
- Greet customers entering the store, inform customers of daily specials and menu questions
- Take customer orders, serve food and beverages and ensure customer satisfaction
- Maintain clean and orderly checkout and dining areas, complete other general cleaning duties such as sweeping, mopping floors, emptying trash cans
- Receive payments by cash, check, credit/debit cards
- Calculate total sales at the end of day, fill out paperwork as needed for owner
- Help maintain bakery shelves with baked goods and adequate labeling
- Assisted the owner in any help I could provide to help maintain order in the restaurant/bakery
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
Dog Handler
Tahoe Best Friends
01.2020 - 11.2020
- Provide daily care and supervision to 20-50 dogs
- Learn names and common behaviors of each dog and manage them accordingly
- Use basic obedience commands for manner reminding and dog handling
- Detect and discourage aggressive and inappropriate behavior
- Ensure dogs are safe when being exercised and socialized during play time
- Report bad behavior, injuries, health related issues to the supervisor
- Ensure proper feeding and medication for each dog
- Make sure all water bowls are sanitized and then washed to refill with clean water
- Keep outside and inside play areas clean and feces free
- Sweep, mop, steam, and sanitize inside play areas
- Emptying trash and poop bins regularly
Host/Busser/Cashier
Heidi’s Pancake House
03.2019 - 12.2019
- Greet incoming and departing customers warmly with genuine smile and eye contact; escort them to assigned dining areas and/or waiting areas
- Present menus and announce servers name
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Manage the flow of customers in dining areas, provide accurate wait times for incoming guests
- Help dining room staff by setting and cleaning tables, serving water, any help that is needed
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts
- Stock and maintain busser stations with supplies for adequate service, eating utensils, napkins, ice, etc
- Ask how customers' experience went and proceed them to the bill for checkout, handle pos system for card and cash transitions
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Cashier/Stocker
Gift Shop At Lake Tahoe
04.2019 - 08.2019
- Answer customers' questions about merchandise and advise customers on merchandise selection
- Itemize and total customers merchandise selection at checkout counter using cash register, accept cash or card transaction for purchase
- Stock shelves, racks, cases, bins, and tables with adequate/new merchandise
- Receive, open, unpack, and issue sales floor merchandise
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Design and setup advertising signs and displays of merchandise on shelves, counters, or tables to attract more customers and promote sales
- Stamp and attach price tags, change price tags on merchandise when needed
- Maintain store cleanliness
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Education
High School Diploma -
Florin High School
Sacramento, CA05.2016
Skills
- Bilingual: English & Spanish
- Adaptability
- Attention to detail
- Organized
- Customer service
- Dog care
- Leadership
References
- Elizabeth Blossy, (775) 342-4928
- Sofia Gallegos, (530) 545-1152
Timeline
Dog Handler
Tahoe Best Friends
01.2020 - 11.2020
Cashier/Stocker
Gift Shop At Lake Tahoe
04.2019 - 08.2019
Host/Busser/Cashier
Heidi’s Pancake House
03.2019 - 12.2019
Cashier/Waitress
La Promesa Mexican Restaurant & Bakery
04.2017 - Current
High School Diploma -
Florin High School
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