Fabiola De La Isla
El Paso,Tx
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping children access needed services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Case Aide
EIS
2021.05 - 2023.07
- Aiding unaccompanied children during their temporary stay
- Provide a healthy living environment
- Ensure safety of UCs
- Recreational advisor- encourage UC’s to participate in outdoor activities as well as engage in group activities
- Participated in activities -Case Aide-
- Keep inventory of UC’s belongings during their stay at EIS
- Ensure all UCs leave with their property
- Intake all incoming property for UCs
- Prepare paperwork for management
Customer Service Representative Lead
ReadyOne Industries
2020.11 - 2021.05
- Built positive rapport and relationships for high levels of customer satisfaction.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Manage sales for Merchandise via Amazon Increased sales by 10%
- Manage business contracts
- Implemented company policies and procedures for professional, cohesive customer care.
- Created reporting systems to track customer service performance and improve insight.
Escalation lead
GC Services
2019.10 - 2020.11
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty
- Identified and reported trends in customer complaints to improve products and prevent future complaints
- Investigated and resolved customer inquiries and complaints quickly
- Investigated and resolved accounting, service and delivery concerns
Customer Service Associate
YWCA
2019.07 - 2019.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Whataburger— Team Leader
Whataburger
2017.05 - 2019.08
- Efficiently run shifts
- Manage money deposits and make change orders
- Keep track of daily inventory
- Decorate the unit accordingly
- Problem solving
- Ensure customer receive accurate orders
Education
Some College (No Degree) - Phlebotomy
Cultural Technical Institute
El Paso, TXSome College (No Degree) - EMT
El Paso Community College
El Paso, TXSkills
- Critical Thinking
- Childcare Programs
- Phlebotomy Functions
- Data Entry
- Patient Confidentiality
- Quality Control Guidelines
- Blood Sample Collection
- Hazardous Waste and Disposal
- Sanitation and Sterilization
- Infection Control
- Staff Management
- Venipuncture and Capillary Puncture
- Team Leader
- OSHA Regulations
Accomplishments
Phlebotomy
EMT-Basic
Certification
Phlebotomy Certification
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
EIS
2021.05 - 2023.07
Customer Service Representative Lead
ReadyOne Industries
2020.11 - 2021.05
Escalation lead
GC Services
2019.10 - 2020.11
Customer Service Associate
YWCA
2019.07 - 2019.11
Whataburger— Team Leader
Whataburger
2017.05 - 2019.08
Some College (No Degree) - Phlebotomy
Cultural Technical Institute
Some College (No Degree) - EMT
El Paso Community College
Phlebotomy Certification
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