Open To Work
FABIOLA DIAZ COLON
Dallas,US
Summary
Experienced in delivering exceptional customer service, with a focus on multitasking and conflict resolution. Proven ability to enhance guest satisfaction through strong communication and organizational skills, while supporting team development and continuous improvement initiatives.
Overview
4
4
years of professional experience
Work History
Guest Relations Associate
Target
Dallas, TX
04.2022 - Current
- Assisted guests upon arrival to ensure a welcoming and smooth check-in experience.
- Provided excellent customer service and interpersonal skills to ensure a positive guest experience.
- Resolved customer complaints quickly, enhancing guest satisfaction and loyalty.
- Handled difficult guest situations using effective communication and negotiation techniques to maintain positive relationships.
- Trained new employees on proper processes and procedures related to guest relations roles.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Processed credit card payments through POS systems ensuring accuracy and security protocols are met.
Customer Service Representative
Walt Disney World
Orlando, Florida
01.2024 - 05.2024
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Maintained thorough knowledge of company products to offer tailored suggestions and recommendations, enhancing customer satisfaction.
- Contributed ideas in team meetings aimed at enhancing overall quality of customer service, fostering a collaborative improvement environment.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Education
Bachelor of Arts (B.A.) - Business Administration
Texas Woman's University
Denton, TX, US12-2026
Skills
- Customer service
- Effective communication
- Conflict resolution
- Organizational Skills
- Multitasking
- Reliability
- Continuous Improvement
Languages
Spanish
Professional
Accomplishments
- The National Society of Leadership and Success
Affiliations
- X-Culture large-scale international experiential learning program
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteHybridSalary Range
$45000/yr - $192000/yrTimeline
Customer Service Representative
Walt Disney World
01.2024 - 05.2024
Guest Relations Associate
Target
04.2022 - Current
Bachelor of Arts (B.A.) - Business Administration
Texas Woman's University