Fabiola Llanes
San Antonio,TX
Summary
Connecting with people is a passion! Results-centered, problem solver, overcoming challenges and moving forward towards excellence.
Have over 15 years of customer service knowledge. Served as a waitress, beauty consultant, cashier, sales representative, Personal Banker, Caring Youth Care Worker experienced in working with children and youth ranging from early childhood through teenagers. Diligent in supervising youth activities, analyzes situations effectively and accurately and works independently and or as a team.
I am currently seeking a career and a place where it lets me grow as a professional, but that also challenges me to learn more about how to help others. I am passionate about employee growth and development through training and leadership.
Overview
9
9
years of professional experience
Work History
Youth Care Worker
Krucial Staffing LLC
Texas , TX
05.2021 - Current
- Evaluated needs of youth and outlined measures to address.
- Completed clear and concise documentation of youth behavior and actions.
- Assisted in the proper evacuation of youth during emergencies such as inclement weather.
- Attended Handle With Care training to enhance staff and youth safety during the physical intervention.
- Assisted youth with obtaining resources such as food, clothing, and shelter.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow, and restraints.
- We monitored client census using daily Movement Report and recording admissions, discharges, doctor appointments, and site visit data.
Business Owner/Operator
Genesis Cleaning Experts, LLC.
Gurnee, IL
05.2019 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Monitored staff performance, providing final-say assessment general inquiries.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Optimized team hiring, training, and performance.
- Provided outstanding coaching to employees to boost productivity.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
Personal Banker 1
Fifth Third Bank
Libertyville, Illinois
01.2018 - 01.2019
- Processing teller transactions and adhere to balancing guidelines.
- Maintain a well-developed, working knowledge of products.
- Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions
- Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
- Analyzed departmental documents for appropriate distribution and filing.
- Copied, logged and scanned supporting documentation.
- Responded to customer requests via telephone and email.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Customer Service, Assistant Manager.
Heinen's Grocery Store
Lake Bluff, IL
01.2014 - 01.2018
- Prepared weekly team work schedules
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Prepared weekly payroll for all employees and assisted with external store sites.
- Researched payroll discrepancies regarding timesheet errors, vacations hours, etc.
- Utilized email communication to understand payroll needs.
- Utilize Excel and Kronos to coordinate payroll processing.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Handled currency and credit transactions quickly and accurately.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Pleasantly and courteously interacted with customers.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
Education
High School Diploma -
Canaan S.D.A.
Belize 2002
Skills
- Business process optimization
- Sales tactics
- Negotiation
- Financial Management
- Business Development
- Business planning
- Customer Relations
- Operations management
- Staffing oversight
- Budgeting
- Needs assessment
- Shelter arrangements
- Life skills instruction
Timeline
Youth Care Worker
Krucial Staffing LLC
05.2021 - Current
Business Owner/Operator
Genesis Cleaning Experts, LLC.
05.2019 - Current
Personal Banker 1
Fifth Third Bank
01.2018 - 01.2019
Customer Service, Assistant Manager.
Heinen's Grocery Store
01.2014 - 01.2018
High School Diploma -
Canaan S.D.A.