Fabiola Pirela
Cypress
Summary
Bilingual, high-energy leader with 3+ years of experience in team management, sales, and customer experience. Proven ability to drive results in fast-paced environments and create a strong, community focused atmosphere.
Overview
3
3
years of professional experience
Work History
Assistant manager/ Bartender
Villa Roma Italian Ristorante
Cypress, Texas
01.2024 - Current
- Manage daily front-of-house operations in a high volume environment
- Train and coach staff, improving service consistency and team performance
- Handle customer concerns and maintain strong guest satisfaction
- Assist with scheduling, shift leadership, and overall operational flow
- Support sales through upselling food and beverage items and elevating customer experience
- Prepare and serve beverages while maintaining speed, quality, and consistency
Server/ Shift Lead
Galiana's Tex-Mex & Agave Bar
Cypress, Texas
01.2023 - Current
- Provide high-level service while managing multiple tables in a fast-paced environment
- Lead shifts by supporting team members and maintaining smooth service flow
- Increases sales through personalized recommendations and strong product knowledge
- Train new staff and assist them through daily operations
- Manage transactions and closing procedures using Aloha POS
Assistant Manager/ Team Lead
Popshelf
Houston, Texas
01.2024 - 01.2025
- Lead and coach a team of 5-8 associates to meet daily sales and performance goals
- Increase sales through customer engagement and upselling
- Create and manage weekly schedules, improving shift coverage and efficiency
- Resolve customer issues quickly, maintaining high satisfaction and encourage repeat visits
- Oversee cash handling, register audits, and compliance with company standards
Education
Associate of Science(A.S.) -
Lone Star College
Cypress, Texas05-2027
High School Diploma - undefined
Tomball High School
Tomball, Texas05-2022
Skills
- Team Leadership and Staff training
- Customer experience & Retention
- Staff training
- Scheduling & Operations
- Conflict Resolution
- Cash Handling and POS systems
- Bilingual communication (English/Spanish)
Timeline
Assistant manager/ Bartender
Villa Roma Italian Ristorante
01.2024 - Current
Assistant Manager/ Team Lead
Popshelf
01.2024 - 01.2025
Server/ Shift Lead
Galiana's Tex-Mex & Agave Bar
01.2023 - Current
High School Diploma - undefined
Tomball High School
Associate of Science(A.S.) -
Lone Star College