Fabiola L Marin Lopez
Corning,CA
Summary
Accomplished Health Information Advocate at Rolling Hills Clinic, adept in HIPAA Compliance and patient confidentiality, enhanced office efficiency through meticulous document management and exceptional customer service. Skilled in bilingual communication, demonstrated problem-solving abilities, and a proven track record of expediting service times and improving patient satisfaction.
Overview
8
8
years of professional experience
Work History
Health Information Advocate
Rolling Hills Clinic
06.2021 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Optician
Corning Eye Care Center
10.2016 - 06.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Receptionist
Chico Dermatology
07.2016 - 10.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
High School Diploma -
Tokay High School
Lodi, CA06.2002
Skills
- Document filing
- Document Review
- Customer Service
- Fee Collection
- English and Spanish Fluency
- Calm Under Pressure
- Patient confidentiality
- Follow-up skills
- HIPAA Compliance
- Multitasking and Organization
- Problem-Solving
- Information Collection
Timeline
Health Information Advocate
Rolling Hills Clinic
06.2021 - Current
Optician
Corning Eye Care Center
10.2016 - 06.2021
Receptionist
Chico Dermatology
07.2016 - 10.2016
High School Diploma -
Tokay High School
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