Dorcus Jinuna
Springdale,AR
Summary
Experienced with crisis intervention and client support. Utilizes communication and active listening to understand and address client needs. Knowledge of resource coordination and advocacy to ensure clients receive appropriate assistance.
Overview
10
10
years of professional experience
Work History
Marshallese Advocate
NWA SHELTER
NWA
11.2024 - Current
- Crisis Support & Intervention: Answering helplines, providing emotional support, and offering immediate crisis counseling to survivors of domestic violence or those experiencing homelessness.
- Intake & Assessment: Screening potential residents, conducting intake assessments, welcoming new residents, and reviewing safety plans.
- Safety & Security Management: Monitoring the facility, conducting regular perimeter checks, locking doors, and ensuring a secure environment.
- Case Management & Advocacy: Helping clients set goals, providing referrals to community resources (housing, legal, health), and helping clients secure long-term housing.
- Operational Support: Maintaining, cleaning, and organizing the shelter to create a comfortable environment; managing daily routines and chores.
- Documentation & Reporting: Recording data on service delivery, maintaining logs of crisis calls, and completing documentation for compliance with funding sources.
- Community Life Coordination: Mediating conflicts between residents and facilitating communal living.
Cashier
Tangs Asian Market
Springdale, AR, USA
10.2023 - 11.2024
- Uses a cash register to process sales by scanning items and bagging them
- Answers customer questions and resolves customer service issues.
- Facilitates return transactions.
- Referring to prices sheets and sale bulletins to ensure prices are up-to-date.
Cashier
Tangs Asian Market
Springdale, AR, USA
10.2023 - 11.2024
- Uses a cash register to process sales by scanning items and bagging them
- Answers customer questions and resolves customer service issues.
- Facilitates return transactions.
- Referring to prices sheets and sale bulletins to ensure prices are up-to-date.
Uber Eats Driver
UberEATS
Springdale, AR, USA
10.2020 - 01.2024
- Accept orders through the ubers app
- Drop off orders
- Greet customers
- Take pictures of orders
- Navigate to the restaurants or customer homes
Uber Eats Driver
UberEATS
Springdale, AR, USA
10.2020 - 01.2024
- Accept orders through the ubers app
- Drop off orders
- Greet customers
- Take pictures of orders
- Navigate to the restaurants or customer homes
Bank Teller
Arvest Bank
Springdale, AR, USA
03.2022 - 11.2022
- Greet Customers
- Deposit cash and checks
- Clean & Restock the floor
- Closing duties
- Opening duties
- Answer phone calls
- Multitasking while on the phone seating customers and directing them to where they need to go
Bank Teller
Arvest Bank
Springdale, AR, USA
03.2022 - 11.2022
- Greet Customers
- Deposit cash and checks
- Clean & Restock the floor
- Closing duties
- Opening duties
- Answer phone calls
- Multitasking while on the phone seating customers and directing them to where they need to go
Housekeeping
Arkansas Children's Hospital
Springdale, AR, USA
02.2020 - 09.2020
- Clean discharged rooms inpatients/outpatients
- Emptied trash
- Changed linens
- Restocked room supplies
- Sanitized rooms|bathrooms|counters|equipment)
- Part of safety committee
Housekeeping
Arkansas Children's Hospital
Springdale, AR, USA
02.2020 - 09.2020
- Clean discharged rooms inpatients/outpatients
- Emptied trash
- Changed linens
- Restocked room supplies
- Sanitized rooms|bathrooms|counters|equipment)
- Part of safety committee
Server
Hilton Garden Inn Hotel
Bentonville, AR, USA
09.2019 - 02.2020
- Provide excellent service for guest
- Take guest breakfast orders
- Answer any unfamiliar questions
- Communicate with chef about guests orders
- Take form of payment or do room charge
Server
Hilton Garden Inn Hotel
Bentonville, AR, USA
09.2019 - 02.2020
- Provide excellent service for guest
- Take guest breakfast orders
- Answer any unfamiliar questions
- Communicate with chef about guests orders
- Take form of payment or do room charge
Evisceration Evisceration
Georges Poultry
Springdale, AR, USA
06.2018 - 11.2018
- Ensure safety rules, safety smocks, and hairnet
- Condemned sickly poultry, viscera, livers and gizzards
- Separating sick and healthy chickens on a different rack
- Marked chickens for the next department to examine
Evisceration Evisceration
Georges Poultry
Springdale, AR, USA
06.2018 - 11.2018
- Ensure safety rules, safety smocks, and hairnet
- Condemned sickly poultry, viscera, livers and gizzards
- Separating sick and healthy chickens on a different rack
- Marked chickens for the next department to examine
Bakery Wrapper/Baker
Baker Sams Club
Springdale, AR, USA
02.2017 - 02.2018
- Baked cookies, bread, and pies.
- Packaged foods in the right container and labeled bags
- Take customer orders on the phone and sales floor
- Kept area sanitized and clean at all times
- Making sure sales floor were fully stocked
Bakery Wrapper/Baker
Baker Sams Club
Springdale, AR, USA
02.2017 - 02.2018
- Baked cookies, bread, and pies.
- Packaged foods in the right container and labeled bags
- Take customer orders on the phone and sales floor
- Kept area sanitized and clean at all times
- Making sure sales floor were fully stocked
Cashier
Walmart
03.2016 - 10.2016
- Assisted with customer inquiries
- Helped customers find what they are looking for
- Handled returns and exchanges
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Handled customer complaints and concerns
Cashier
Walmart
03.2016 - 10.2016
- Assisted with customer inquiries
- Helped customers find what they are looking for
- Handled returns and exchanges
- Handled cash and credit transactions
- Counted cash drawers
- Stocked merchandise
- Handled customer complaints and concerns
Education
High school diploma - undefined
Springdale High School
Springdale, AR05.2015
Skills
Customer Service
- Case management
- Document review
- Document filing
- Ethics and professionalism
- Reviewing documents
- Oral advocacy
- Document preparation
Hospital Experience
Cashiering
Fast learner
Sales
Microsoft Word
Server
Document filing
Ethics and professionalism
Reviewing documents
Proficient in Software
Languages
Marshallese
Native or Bilingual
Timeline
Marshallese Advocate
NWA SHELTER
11.2024 - Current
Cashier
Tangs Asian Market
10.2023 - 11.2024
Cashier
Tangs Asian Market
10.2023 - 11.2024
Bank Teller
Arvest Bank
03.2022 - 11.2022
Bank Teller
Arvest Bank
03.2022 - 11.2022
Uber Eats Driver
UberEATS
10.2020 - 01.2024
Uber Eats Driver
UberEATS
10.2020 - 01.2024
Housekeeping
Arkansas Children's Hospital
02.2020 - 09.2020
Housekeeping
Arkansas Children's Hospital
02.2020 - 09.2020
Server
Hilton Garden Inn Hotel
09.2019 - 02.2020
Server
Hilton Garden Inn Hotel
09.2019 - 02.2020
Evisceration Evisceration
Georges Poultry
06.2018 - 11.2018
Evisceration Evisceration
Georges Poultry
06.2018 - 11.2018
Bakery Wrapper/Baker
Baker Sams Club
02.2017 - 02.2018
Bakery Wrapper/Baker
Baker Sams Club
02.2017 - 02.2018
Cashier
Walmart
03.2016 - 10.2016
Cashier
Walmart
03.2016 - 10.2016
High school diploma - undefined
Springdale High School