Hilda Corri
Gainesville,FL
Overview
32
32
years of professional experience
1
1
Certification
Work History
Advocate/Housing Specialist
GRACE Marketplace
Gainesville, FL
08.2020 - Current
- Accessed housing barriers of individuals and families experiencing homelessness to determine housing and service needs.
- Developed case plans procurement, financial, and self- sufficiency. case management plan with client.
- Provide mediation and advocacy with landlords clients behalf to develop workable plan to obtain or maintain housing.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
Instacart Driver
Instacart
01.2020 - Current
- Independent contract responsible for picking items from the store shelves and packing them into bags or boxes before delivering to customers.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
File Clerk/Office Assistant
CareerSource Florida, Inc.
Gainesville, FL
05.2020 - 07.2020
- Developing and maintaining database
- Labeling and updating paper files
- Placing files, digital or paper into their proper locations
- Maintaining supply inventory
- Scanning paper files into systems
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Located and retrieved requested documents in accordance with established policies.
File Clerk
City of Gainesville
Gainesville, FL
02.2020 - 05.2020
- Developing and maintaining databases
- Labeling and updating paper files
- Putting files, digital or paper into their proper locations
- Gathering and organizing files and documents for city use such as reports
- Managed sensitive or confidential files with attention to data security and storage policies.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Maintained physical and computer-based filing systems.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Created, implemented and monitored filing systems for easy retrieval of records.
Telephone Interviewer
University of Florida
Gainesville, FL
08.2019 - 09.2019
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Adapted quickly to changes in project parameters, ensuring seamless transitions between different surveys and assignments.
- Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
- Administered phone interviews to survey participants.
Front Desk Receptionist
Best Western
Gainesville, FL
01.2019 - 09.2019
- Front Desk Receptionist
- Perform all check-ins and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Welcome guests.
- Perform exceptional customer services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer service care
African Queen USA
Bronx, NY
03.2010 - 07.2017
- Online customer sales
- Processing orders to be shipped out
- Handle inbound calls on product information
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales associate
Sunoco
Gainesville, FL
01.2008 - 11.2010
- Sales Associate duties included open/closing store,.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Receptionist
Best Care services and Associates
Gainesville, FL
10.2004 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
Leasing Agent
University Commons
Gainesville, FL
05.1998 - 11.1999
- Customer service , assisting with student leasing , filing , etc.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
Telemarketing Representative
Rich food rich plan
Sanford, FL
07.1996 - 05.1998
- Telemarketing sales and orders, also customer service support
- Completed daily cold calling and outreach to build sales pipeline.
- Implemented successful upselling techniques, maximizing profit margins on each sale while maintaining customer satisfaction levels.
- Exceeded monthly sales quotas consistently, contributing significantly to overall revenue growth.
- Maintained high call volume by managing time efficiently and adhering to daily targets.
- Boosted sales through effective utilization of persuasive communication skills during calls.
- Followed up with customers to solicit further sales.
Telemarketer
SAC
Orange City, FL
04.1993 - 11.1996
- Job duties were to complete pre approved credit line offers through MBNA Bank so, customers can have access to available credit, customer service and occasionally sales offers on various products
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
Education
AA -
Seminole State college
Bachelor of Science - Microbiology
University of Florida
Gainesville, FL12-2005
Skills
- Excel (5 years)
- Inventory management
- Customer service representative
- Customer Service Skills
- Medical Receptionist
- Case Management
- Data Entry
- Medicare
- Microsoft
- Windows Xp (5 years)
- Receptionist (7 years)
- Clerical (10 years)
- Microsoft office (5 years)
- Microsoft Word (10 years)
- Property Leasing
- Billing
- English
- Medical Billing
- Telemarketing
- Customer Service
- Microsoft Office
- Filing (9 years)
- Bilingual
- Customer Care (10 years)
- Customer Support (10 years)
- Scheduling (7 years)
- Microsoft Outlook
- CSR
- Document filing
- Client representation
- Mediation
- Case preparation
- Active listening
- Collaboration and teamwork
- Interpersonal skills
- Case management
- Team collaboration
- Creative and critical thinking
- Written communication
- Community advocacy
Certification
- Mental Health August 2023 to Present
- Driver's License January 2022 to November 2028
- Certified Notary Public November 2023 to November 2027
- CPR Certification April 2024 to April 2027
Additional Information
I am a quick learner ,that welcomes challenges; Utilizing the opportunity to excel at moments of adversities.
Timeline
Advocate/Housing Specialist
GRACE Marketplace
08.2020 - Current
File Clerk/Office Assistant
CareerSource Florida, Inc.
05.2020 - 07.2020
File Clerk
City of Gainesville
02.2020 - 05.2020
Instacart Driver
Instacart
01.2020 - Current
Telephone Interviewer
University of Florida
08.2019 - 09.2019
Front Desk Receptionist
Best Western
01.2019 - 09.2019
Customer service care
African Queen USA
03.2010 - 07.2017
Sales associate
Sunoco
01.2008 - 11.2010
Receptionist
Best Care services and Associates
10.2004 - 04.2008
Leasing Agent
University Commons
05.1998 - 11.1999
Telemarketing Representative
Rich food rich plan
07.1996 - 05.1998
Telemarketer
SAC
04.1993 - 11.1996
AA -
Seminole State college
Bachelor of Science - Microbiology
University of Florida