Taj'Anae Williams
Las Vegas,NV
Summary
To join an established and growing company that will allow me to utilize my Customer Service skills in a challenging and rewarding position that has potential career growth in the future.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Residential Specialist- Part-Time Saturday - Sunday
The Arc of San Diego
San Diego, CA
04.2024 - Current
- Assisting disabled adults bathing, getting dressed, prepping meals, assisting with administering medications, daily living activities, outings as well as maintaining a suitable living environment space for clients.
Charter Coordinator
Flagship Cruises & Events
Coronado, CA
05.2023 - Current
- Process newly signed charter contracts quickly and efficiently
- Maintain the schedule of public cruises and boat movements
- Communicate between clients and internal departments
- Successfully handle multiple projects and meet simultaneous deadlines
- Create and maintain spreadsheets
- Process post-event reports and other necessary documents
- Billing/Invoicing
Reservation Agent
Flagship Cruises and Events
07.2022 - Current
- Answer incoming calls promptly and professionally sales skills to explain products, services, and prices, up-selling and cross promoting all experienced tours, Obtaining guest information and accurately enter orders into reservation systems for all bookings, customer service, analyzing and responding to inquires and complaints about cruise options and experiences on customers cruises. Additional job duties assigned
Shipping and Receiving
Macy's
04.2018 - 12.2020
- Receiving and shipping. Loading and unloading trailers of pallets and boxes. Scanning all boxes that exit trailer and being responsible for all accurate counts. Separating all merchandise and distributing to different departments that they correspond with, tagging and censoring all clothing, hanging and folding different clothing. Shipping orders out via ups and fed ex.
Customer Service Representative
IKEA
San Diego, CA
01.2019 - 10.2019
- Customer service, cash handling, cashiering, assisting customers with checkout process, order processing, returns and replacements of different items, assisting customers with knowledge of new and old products within store, and other duties as assigned.
Private Caregiver
self employed
01.2014 - 03.2019
- Assisting my grandparents that was diagnosed with Dementia with activities such as daily living, including bathing, dressing, grooming, feeding, toileting, administering medication, physical therapy, assisting nurses with assigned duties, and being a companion to them along the way.
Ticket Booth Agent/ Receptionist
Hornblower Cruises and Events
San Diego, CA
01.2018 - 09.2018
- Perform ticket sales for all ticketed or reserved events at Hornblower for same day or current events using POS.
- Selling and up-selling different tickets and merchandise for the company.
- Answering the telephone, for either ticket sales, or for general inquiries.
- Ticket redeeming for company website or any other 3rd party companies.
- Assist in the daily operations of the Ticket Office including mailings, filing and other duties as assigned.
- Help in resolving customer issues.
- Communicate effectively with fellow co-workers and guests.
- Accept cash and give change with accuracy and efficiency.
- Receptionist at Corporate office- Answering multi-line telephones with phone switchboard of 40-60 lines, making inbound and outbound calls to existing and potential customers about different services provided with the company, sales duties, basic office duties i.e copying, faxing, ordering office supplies, account receivable, data entry, tracking shipments from Fedex and UPS
CYP Assistant
Navy Region Southwest, Fleet & Family Readiness
San Diego, CA
03.2016 - 01.2017
- Responsibilities
- Food Service Provider, CYP Assistant
- Skills Used
- -Demonstrate Customer Service, Food Service healthy eating choices.
- -Prepare and serve snacks to our Tiny Tots and School aged Children program.
- -Sanitize and clean all dishes after every snack
- -Maintain and keep kitchen and lounge clean and organized.
- -Make sure all food and snack i.e canned foods, refrigerated, and frozen food are labeled correctly with expiration date and dates when item was opened specifically.
- -Ensures that foods and refrigeration units are maintained at proper temperature levels and records information on our kitchen log daily.
- -Maintains the allergen log and makes sure its updated.
- -Monitoring tiny tots and school aged children.
- -Assisting with daily activities/ lesson plans
Team Lead Guest Service Rep
Johns Incredible Pizza
05.2014 - 03.2016
- Providing excellent Customer Service to my guest in person and over the phone.
- Up selling and selling multiple products including VIP, and reward cards to guest.
- Booking and confirming birthday parties, community events, business events, banquets, etc
- Answering multiple questions regarding our company including rates, quotes and other general questions.
- Cashiering, cash handling, supervising between 5-10 department employees and other duties as assigned.
Customer Service Rep, Provide Commerce
Provide Commerce
San Diego, CA
11.2013 - 03.2014
- Providing WOW moments for my guest that are having trouble with their online purchases.
- Answering multi-line telephones
- Placing orders for customers for direct companies.
- Assisting in refunds and replacements for guest that had defective items while in process of shipment.
- Data input for overall items sold.
- Other duties as assigned.
Dental Assistant Internship
Absolute Dental
Las Vegas, NV
07.2013 - 01.2014
Receptionist
McKenzie and Thomas Financial
Las Vegas, NV
02.2013 - 08.2013
- Greeting customers as they arrive.
- Assisting In Customer Service for previous guest and new customers arriving to file a tax return.
- Preparing Taxes and making sure all information is correct and ready to be sent off to IRS.
- Scheduling and confirming appointments with the tax preparers
- Distributing taxes
- Faxing, copying, and filing and other duties as assigned.
Receptionist/ Advocate
Nevada Minority Business Enterprise Center
03.2009 - 08.2009
- Advocating for different health programs for the community. Assistant clients with finding different resources for health and mental programs. Engaging in outreach activities for the community and helping with resource tables at events.Receiving and greeting clients.
- Posts and maintains agendas regarding the agenda board for events.
- Setting and confirming scheduled appointments
- Making phone calls to clients for different workshops and health programs.
- Faxing, copying, filing and data input.
- Other duties as assigned.
Education
Dental Assisting - Trade school
Academy of Dental Careers
Las Vegas, NV06-2013
High school diploma - undefined
Mojave High School
Las Vegas, NV06-2010
Skills
- Laundry
- Cash handling
- Cold calling
- POS (3 years)
- POS
- Hotel bed making
- Phone communication
- Interpersonal communication
- CSR
- Cash register
- Caregiving
- Microsoft word (5 years)
- Multi-Line Phone System (2 years)
- Patient interaction
- Dementia Care
- Customer relationship building
- Office experience
- Supervising experience
- Cooking
- Sales
- Microsoft Word
- Patient monitoring
- Food service
- Attention to detail
- Communication skills
- Home health
- Client interaction via phone calls
- Microsoft Excel
- Hospice
- Math
- Customer Care
- Time management
- Windows
- Treatment planning
- Home & community care experience
- Cash Register (3 years)
- Customer service
- Customer Service
- Organizational skills
- Patient care
- Administrative experience
- Cleaning
- Driving
- Food preparation
- Powerpoint (5 years)
- Cash Handling (3 years)
- Food handling
- Call Center
- Computer skills
- General dentistry
- First aid
- Microsoft Outlook
- Front desk
- Client email correspondence
- CRM system proficiency
- CPR
- Excel (5 years)
- Customer Service Skills
- Accounts receivable
- Alzheimer's Care
- Mobile devices
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Residential Specialist- Part-Time Saturday - Sunday
The Arc of San Diego
04.2024 - Current
Charter Coordinator
Flagship Cruises & Events
05.2023 - Current
Reservation Agent
Flagship Cruises and Events
07.2022 - Current
Customer Service Representative
IKEA
01.2019 - 10.2019
Shipping and Receiving
Macy's
04.2018 - 12.2020
Ticket Booth Agent/ Receptionist
Hornblower Cruises and Events
01.2018 - 09.2018
CYP Assistant
Navy Region Southwest, Fleet & Family Readiness
03.2016 - 01.2017
Team Lead Guest Service Rep
Johns Incredible Pizza
05.2014 - 03.2016
Private Caregiver
self employed
01.2014 - 03.2019
Customer Service Rep, Provide Commerce
Provide Commerce
11.2013 - 03.2014
Dental Assistant Internship
Absolute Dental
07.2013 - 01.2014
Receptionist
McKenzie and Thomas Financial
02.2013 - 08.2013
Receptionist/ Advocate
Nevada Minority Business Enterprise Center
03.2009 - 08.2009
High school diploma - undefined
Mojave High School
Dental Assisting - Trade school
Academy of Dental Careers