Samantha Ross
Saint Paul,MN
Summary
Experienced with handling customer inquiries and resolving issues effectively. Utilizes strong communication skills and problem-solving abilities to enhance customer satisfaction. Knowledge of managing high-volume interactions and building lasting customer relationships. Customer service professional with strong ability to deliver high-quality support and enhance customer loyalty. Excelled in resolving escalated customer issues and implementing solutions that align with company goals. Known for collaborative teamwork, adaptability to changing needs, and focus on achieving impactful results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Overnight Child Care Worker Part time
Self-Employeed
08.2023 - Current
- Responsible for caring for children outside of typical childcare hours
- Prepare and organize meals and snacks for children
- Establish and maintain positive relationships with children and family
- Monitor children's activities to ensure safety and well being
Night Auditor (Part Time)
Crown Plaza Bloomington Hotel
10.2023 - 05.2024
- Managed guest arrivals and departures with excellent customer service
- Distribute guest room keys and explained hotel amenities
- Managed online, phone and in person reservations
- Take payments, computed bills and balance cash drawer
- Perform end-of-day accounting task
- Producing reports and setting up the morning team for success
- Ensuring front desk is presentable and equipped with supplies needed
- Respond to guest complaints and any other request in a timely manner
Front Desk Agent
The Marquette Hotel
05.2023 - 10.2023
- Managed guest arrivals and departures with excellent customer service
- Distribute keys and explain hotel amenities
- Take payments and balance cash drawer
- Ensure front desk is neat, presentable and equipped with all supplies needed
- Redirect phone calls to the appropriate department and take down messages
- Maintain records and files
- Respond to guests complaints and any other request in a timely matter
- Computed bills, collected payments and balanced drawer
Night Auditor
Embassy Suites by Hilton
01.2022 - 01.2023
- Manage guest arrivals and departures with excellent customer service
- Distribute room keys and explain hotel amenities
- Performed end-of-the day accounting task
- Ensuring lobby and front desk is neat, presentable and equipped with supplies needed
- Computed bills, collected payment and balanced drawer
- Recommended top dining and entertainment options for guest
- Manage online, phone and in person room reservations
Front Desk Agent
Westin Hotel by Marriott
02.2021 - 10.2021
- Managed guests arrivals and departures with excellent customer service
- Manage online, phone and in person reservations
- Distribute room keys and explain hotel amenities
- Make sure lobby and front desk is presentable and equipped with the supplies needed
- Computed bills, collected payment and balance drawer
- Recommended top dining and entertainment options for guest
- Respond to guests complaints and any other request in a timely manner
Sales Associate
Americas Best Contacts and Eyeglasses
08.2019 - 10.2019
- Sold contacts and eyeglasses
- Answered product and service related questions
- Set up sales appointments with customers
- Provided outstanding customer service
- Stocked inventory
- Established and maintained relationships with customers
- Confirmed contact information
Line Attendant Temp Assignment
Assembly Manpower (Aveda)
05.2019 - 08.2019
- Physically move all appropriate components to the line, assuring they are of good quality
- Goods issuer components onto Process Oder
- Assemble all needed components into a finished good, pack them into a master carton, and place them on a pallet, rotating through positions as a crew member
- Move finished goods off the production line and create finished goods SU, moving to the put away area
- Assist with operation changeovers, cleaning, sanitation and set-ups of packing and assembly equipment as needed
- Maintain a safe work environment
Education
North Hennepin Community College
No Degree - Customer Service Call Center Support
Twin City Rise Program
Minneapolis, MN01-2025
Skills
- Laundry
- Stocking
- Hotel experience
- Guest services
- Front desk
- Microsoft Word
- Communication Skills
- Data Entry
- Caregiving
- Cleaning
- Computer skills
- Account reconciliation
- Home care
- Accounting
- Sales
- Customer service
- CPR
- Assembly
- Sanitation
- Organizational skills
- Training & development
- Cash register
- Night Audit
- Order entry
- Cash handling
- Packaging
Certification
- First Aid Certification
- CPR Certification
Timeline
Night Auditor (Part Time)
Crown Plaza Bloomington Hotel
10.2023 - 05.2024
Overnight Child Care Worker Part time
Self-Employeed
08.2023 - Current
Front Desk Agent
The Marquette Hotel
05.2023 - 10.2023
Night Auditor
Embassy Suites by Hilton
01.2022 - 01.2023
Front Desk Agent
Westin Hotel by Marriott
02.2021 - 10.2021
Sales Associate
Americas Best Contacts and Eyeglasses
08.2019 - 10.2019
Line Attendant Temp Assignment
Assembly Manpower (Aveda)
05.2019 - 08.2019
North Hennepin Community College
No Degree - Customer Service Call Center Support
Twin City Rise Program
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