Summary
Overview
Work History
Education
Skills
Certification
Timeline
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King Victor

Atlanta

Summary

Dedicated and hard-working team player with the ability to handle multiple projects exceeding requirements in team environments. Ready to apply years of experience in project management and data analysis to new professional challenges with a growth-oriented organization and team. Creative problem solver with strong communication and task prioritization.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Trailblazer Connect Program Coordinator

Salesforce
08.2021 - Current
  • Managed Global operations to run a Salesforce learning program that touched 89K Salesforce Learners.
  • Collaborated across multiple organizations with different teams to strategize and execute global programs across 4 regions.
  • Evaluated program performance metrics, identified areas for improvement, and implemented data-driven changes to enhance program effectiveness and outcomes.
  • Created reports to measure program effectiveness and impact, communicating results to key stakeholders.
  • Consulted regional cross-org teams to understand success metrics to support creating reports and dashboards.
  • Managed and triaged over 1,000 incoming support cases per year.
  • Collaborate with cross-org teams to create an asynchronous Salesforce learning journey on a Salesforce platform.
  • Track Trailhead web page engagement and conversion rates with Google Analytics.

Trailblazer Connect Program Management Coordinator

Salesforce
03.2019 - 08.2021
  • Organized and delivered quarterly training and professional development sessions for new Salesforce users, providing them with the in-demand Salesforce training.
  • Create Salesforce reports to track Trailhead progression for Skilling up programs
  • Supported 10+ Salesforce Career Fairs that Connected job seekers with Employers in the Salesforce ecosystem.
  • Collaborate with cross-teams to bring Salesforce Training Programs into Spanish Speaking Countries.
  • Managed customer and community support cases in Salesforce Service Cloud.
  • Trained colleagues on how to use Salesforce Service Cloud and create reports and dashboards to analyze data in Salesforce.

Trailhead for Students Analyst

Salesforce
07.2018 - 03.2019
  • Enabled 500+ Educators and shared best practices on how to navigate and use Trailhead to teach Salesforce in classrooms
  • Consulted educators and created personalized Trailhead Content to be utilized for instructors to skill up students.
  • Support and engage with 280 Salesforce Student Community groups worldwide.
  • Managed and supported students and instructors through Service Cloud.
  • Managed and maintained Trailhead training content on a public Educator Portal.

Treasury and Finance Intern

Salesforce
01.2018 - 07.2018
  • Integrated over 50 M&A accounts into Salesforce Treasury management system which resulted in 91% cash visibility within the first month of acquisition
  • Implemented solutions for BPI Global Cash Visibility project which resulted in a 91% improvement in accuracy 43% increase in automation and 2 additional controls for compliance
  • Project lead for implementation of Supportforce for Treasury Finance Operations internal customers which totaled over 200 employees spanning three regions. Resulted in 100% improved ticket proficiency
  • Provided global daily support across all functions of Treasury which included employees in EMEA, APAC, and AMER regions

Education

Information Technology - Project Management

Foothill College
Los Altos Hills, California
07.2018

Information Technology - Project Management

Skyline College
San Bruno, California
05.2014

Skills

  • Data Analysis
  • Data Management
  • Program Management
  • Operations
  • Customer Service Case Management
  • Event Planning
  • Software Enablement
  • Salesforce CRM platform
  • Customer Engagement
  • Communication
  • Public Speaking
  • Strategic Planning

Certification

  • Salesforce Associate Certification
  • Salesforce AI Associate Certification
  • Year Up Training Technical Training Certification

Timeline

Trailblazer Connect Program Coordinator

Salesforce
08.2021 - Current

Trailblazer Connect Program Management Coordinator

Salesforce
03.2019 - 08.2021

Trailhead for Students Analyst

Salesforce
07.2018 - 03.2019

Treasury and Finance Intern

Salesforce
01.2018 - 07.2018

Information Technology - Project Management

Foothill College

Information Technology - Project Management

Skyline College

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King Victor