Fabricio Almeida Teixeira
Brockton,MA
Summary
Results-driven Customer Service Manager with proven skills in problem resolution, effective communication, and team collaboration. Dedicated to enhancing customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Burger King
Quincy, MA
05.2024 - Current
- Managed customer inquiries, resolving issues promptly to enhance customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Trained staff on customer service protocols and best practices.
- Oversaw daily operations to ensure a positive dining experience.
- Collaborated with team members to streamline service processes, enhancing overall efficiency.
- Maintained accurate records of customer interactions to inform future service improvements.
- Monitored food and supply inventory levels regularly.
Education
Some College (No Degree) - Financial Management
Umass Lowell
Lowell, MA03-2026
Skills
- Financial analysis
- Customer service
- Team collaboration
- Data management
- Customer relationship management
- Problem resolution
- Effective communication
- Budgeting and reporting
- Customer focused
- Conflict resolution
- Skilled multi-tasker
- Persuasive
- Process improvement
Languages
Cape Verdean Creole
Full Professional
Spanish
Limited
Portuguese
Limited
Accomplishments
Scholarships High Honor Roll 2025 for Western Michigan University
Affiliations
I attend church Saturday as I'm a SDA and believe in integrity
Timeline
Customer Service Manager
Burger King
05.2024 - Current
Some College (No Degree) - Financial Management
Umass Lowell