Fabrizio Cipolla

• Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
• Provided exceptional service to high volume of daily customers.
• Cleaned counters and common areas to minimize spread of germs.
• Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
• Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.

• Assisted customers with identity verification and secure account access issues

• Handled confidential and classified personal information under strict security protocols

• Resolved account concerns with professionalism and empathy

• Documented customer interactions accurately while meeting performance metrics

• Maintained high standards in a structured, high-volume call center environment

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Assessed customer needs to provide assistance and information on product features.
• Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
• Operated cash register and processed cash, credit card and check payments.
• Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
• Washed vehicle exteriors, detailed interior and applied external sealant or polish.