Fabrizio Cipolla

• • Trained in management duties including opening and closing procedures• Supported daily operations in a high-volume restaurant• Assisted with team coordination and maintaining service standards• Ensured compliance with food safety and sanitation regulations• Maintained organized, clean dining and kitchen areas• Delivered fast, friendly service while supporting front- and back-of-house operations

• Assisted customers with identity verification and secure account access issues

• Handled confidential and classified personal information under strict security protocols

• Resolved account concerns with professionalism and empathy

• Documented customer interactions accurately while meeting performance metrics

• Maintained high standards in a structured, high-volume call center environment

• Assisted customers with service selection, pricing, and promotions

• Processed cash and credit transactions accurately

• Promoted membership programs and upsold service packages

• Provided vehicle detailing services to company standards

• Answered inbound calls and provided service information