Fabrizio Serpe
Sayville,NY
Summary
Dynamic customer service professional with extensive experience at The Shed, excelling in high-pressure environments. Proven ability to enhance guest relations and satisfaction through effective communication and teamwork. Skilled in payment processing and event planning, consistently delivering exceptional service and fostering customer loyalty. Adaptable and committed to maintaining high health standards.
Overview
2
2
years of professional experience
Work History
Host and Busboy
The Shed
Sayville, NY
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Completed daily side work and opening and closing duties without fail.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
Customer Service Cashier
Stop & Shop
Sayville, NY
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Redeemed coupons to discount purchases.
Customer Service Cashier- Summer Job
Mi Sitio Market
Sarasota, FL
07.2024 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma - Boces Youth Police Academy
Connetquot High School
Bohemia, NYLaw Enforcement Youth Police Academy
Boces Milliken Tech Center
Bohemia, NYSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Team player mentality
- Guest relations
- First aid training
- Foreign language skills
- Event planning
- Customer engagement
- Sales strategies
- Hospitality and accommodation
- Health standards
- Effective multitasking
- Greeting guests
- Cleaning and sanitation
- Table bussing
- Payment processing
- High volume dining
- Table setting
- Table setting arrangements
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Host and Busboy
The Shed
09.2024 - Current
Customer Service Cashier- Summer Job
Mi Sitio Market
07.2024 - 08.2024
Customer Service Cashier
Stop & Shop
02.2023 - Current
High School Diploma - Boces Youth Police Academy
Connetquot High School
Law Enforcement Youth Police Academy
Boces Milliken Tech Center