Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Certification
Languages
Timeline
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Fabrizio Daniel Luraghi Viera

Fabrizio Daniel Luraghi Viera

Maspeth,NY

Summary

Experienced in building high-performance teams and driving innovation through technology to positively impact clients and employees. Committed to fostering a collaborative work environment that encourages creativity and growth. Skilled in leveraging cutting-edge tools and strategies to achieve business objectives and exceed expectations. Dedicated to continuous learning and staying ahead of industry trends to deliver exceptional results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager Credit & Collections

UNICOMER PARAGUAY S. A.
06.2023 - 05.2025
  • Lead the Credit and Collections area, implementing new policies and monitoring portfolio quality to meet objectives.
    Also lead a team of Microcredit Executives, which took over with a 26% non-performing loan rate and is currently at 6%, with consistent portfolio growth and team stability.
    Lead the decision-making engine project to automate loan approvals.

Credit & Collections Manager

BRISTOL S. A.
06.2022 - 06.2023
  • Lead the Credit and Collections area by applying new policies and controlling the quality of the portfolio to meet objectives

Manager Corporate Division

NEXO S.A.
09.2021 - 06.2022
  • Design and implement the Nexo Corporate Division, which is responsible for serving and managing clients with transactions exceeding $100,000.

Collections Manager

FINANCIERA PARAGUAYO JAPONESA S.A.E.C.A.
06.2016 - 08.2021
  • Design the Annual Operating Plan for the Telesales and Collections Area
  • Design and implement the Strategy for each of the Areas
    Collections
  • Telesales
  • Outsourced and Independent
  • Business Intelligence
  • Implement new measurement systems to increase productivity
  • Implementation of Credit Policy Modifications based on input received from Collections
  • Implementation of Base Allocation Policies to achieve efficiency in portfolio revolving
  • Increase in loans by 43% with the same number of Operators
  • Increase in collections by 23% with a more efficient team
  • Leverage of information to provide feedback on Risks to improve Loan Granting Policies
  • NATIONAL CONTACT CENTER AWARD – BEST COLLECTION MANAGEMENT 05/21/2019
    Projects: SATECSA: Collections company for the financial institution with a portfolio of 52,000 million and a team of 25 people, with average monthly recoveries of between 850 and 950 million.
  • Genesys Contact Center: Implementation of contact center software for Collections, Telesales, and ATC.
  • WhatsApp Enterprise: Implementation of the WhatsApp channel for the entire financial institution with WS for customer self-management.

Education

BBA - Accounting And Finance

UNIVERSIDAD DEL PACIFICO
Asuncion Paraguay
11-2000

Skills

  • Project Management
  • Contact Center Installations
  • Data Mining
  • Credit and Collection Scoring
  • Team Building for Portfolio Management
  • Credit Policy Development
  • Design and Organization of a Credit System Adapted to the Product
  • Credit and Collection Trainee
  • Development of New Marketing Channels

Accomplishments

  • Collaborated with team of 12 in the development of a Integrated CRM with Social Api (WhatsApp, Instagram, Facebook etc) with a Dialer for Sales and Collections

Personal Information

  • Profession: Employee
  • ID Number: 974.006
  • Number of Children: 2
  • Date of Birth: 02/02/73
  • Marital Status: Married

Certification

Diploma in contact center and collections from Belgrano University - Buenos Aires Argentina

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working
Italian
Professional Working
English
Limited Working
French
Elementary

Timeline

Manager Credit & Collections

UNICOMER PARAGUAY S. A.
06.2023 - 05.2025

Credit & Collections Manager

BRISTOL S. A.
06.2022 - 06.2023

Manager Corporate Division

NEXO S.A.
09.2021 - 06.2022

Collections Manager

FINANCIERA PARAGUAYO JAPONESA S.A.E.C.A.
06.2016 - 08.2021

BBA - Accounting And Finance

UNIVERSIDAD DEL PACIFICO

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