Greg Stiefel

Led credit and collections call center operations across multiple business segments with responsibility for planning, staffing, and budget execution. Drove recruiting, training, coaching, and performance evaluation to align teams with strategic objectives. Established performance and compliance standards through goal setting for direct reports and support staff. Developed management controls using data analysis to identify issues, reduce losses, control costs, and drive process improvement. Oversaw $300 million in monthly collection receivables across multiple billing platforms. Contributed to policy and procedure design, directed day-to-day execution, maintained federal and state compliance, strengthened communication practices, and supported internal, external, and union-company relationships.

• Led cross-functional teams to improve service delivery, escalation handling, and customer issue resolution.
• Directed operational reviews to align workflows with telecom service standards and client commitments.
• Managed performance tracking, using dashboards to identify delays and strengthen process consistency.

• Approved credit limits and terms aligned with exposure, compliance, and billing policies.
• Monitored delinquent accounts and resolved disputes through coordination with billing and customer’s.
• Negotiated payment arrangements with customers to reduce exposure and maintain cash flow.
• Monitored customer accounts routinely to identify and mitigate issues and prevent losses.
• Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
• Collaborated with other teams to identify and mitigate risks impacting organization.
• Monitored delinquent accounts and resolved disputes through coordination with billing and collections teams.