Fabyola Guerra
Elmendorf,TX
Summary
Driven and compassionate for the medical field with over ten years, hands-on experience in fast paced environment. I am excited for providing high-quality care. Fluent in English and Spanish. I am skilled in patient care, healthcare administration and dealing with sensitive medical records. I pride myself as a team-collaborator, problem solver and a great communicator. Accountable and responsible with a strong focus on customer wellness.
Overview
23
23
years of professional experience
Work History
General Warehouse Associate
TJMAXX Distribution Center
San Antonio, Tx
07.2021 - 04.2026
- I started as a ticketer and then two months later, I was given the opportunity to be a desk clerk due to my experience. As a desk clerk, I was closing tickets throughout the day. I was also helping the associates to find their boxes to complete the order they had bought. Amongst other things, I make sure there are totes on the line and that the boxes don’t get stuck on the conveyor belt. I help out the supervisor changing the associates in the computer to their designated areas. I help to release totes as well, when needed. I try to help all associates as much as I can, when I can. I also do some problem solving as well.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall productivity.
- Trained new associates on safety protocols and operational procedures to ensure compliance.
- Implemented process improvements that reduced handling time and increased workflow efficiency.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
- Consistently lifted materials weighing as much as 50 pounds.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Operated forklifts to transfer inventory to and from target destinations.
- Supported quality control initiatives by inspecting products for defects or damage before adding them to the warehouse inventory system.
Maintenance Administrator
BJ Services
San Antonio, Tx
04.2019 - 04.2020
- My duties were to create work orders for the mechanics, supervisors and electrical technicians. I would do data entry on work orders when they were returned and complete them into the system. I would create work orders for the units that were coming into the yard or out on location for PM’S. I would send and receive emails on a daily basis. I would request documentation from the corporate office. I would send out truck reports to corporate thru fed-ex mail. I would have to make sure all units had current IFTA stickers and DOT paperwork. I had to get copies of current insurance cards and overweight permits. I would have to schedule pick ups for tow trucks and schedule oil changes on all light and heavy duty company trucks. I would need to inspect trucks coming in and get the registration papers in order.
- Coordinated maintenance schedules to ensure equipment reliability and operational efficiency.
- Managed inventory of maintenance supplies, optimizing procurement processes for timely availability.
- Created detailed reports on completed work orders, providing valuable data for future planning and decision-making processes.
- Analyzed trends in work order data to identify recurring issues, leading to more targeted and effective maintenance strategies.
- Improved equipment reliability by implementing a preventative maintenance program and scheduling routine inspections.
- Managed maintenance schedules for multiple facilities, ensuring timely completion of all required tasks.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed maintenance team of [Number] employees and coordinated repair schedule according to priority level.
- Scheduled and oversaw maintenance, repair and installation activities.
Medical Receptionist
Cutis Wellness Dermatology
Laredo, Tx
07.2018 - 03.2019
- My duties are to manage patient scheduling and appointment confirmations to enhance operational efficency.
- I do balancing of the daily cash.
- I have knowledge of office equipment.
- Assisted in insurance verification processes, improving claims submission accuracy and reducing denials.
- Coordinated patient intake processes, ensuring accurate data entry and compliance with HIPAA regulations.
- Handled multi-line phone system to address patient inquiries and resolve issues promptly.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved workflow efficiency, organizing back-office supplies and equipment.
Medical Receptionist
DOC-AID
Laredo, Tx
02.2018 - 05.2018
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Handled patient inquiries and provided accurate information regarding services and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Medical Receptionist
VitalMed Urgent Care
Laredo, Tx
02.2016 - 12.2017
- Coordinated front desk activities, ensuring seamless patient flow and minimal wait times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Supported positive patient experience by offering assistance with filling out health forms.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Reduced administrative errors by consistently verifying insurance information.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Enhanced patient experience by maintaining clean, organized reception area.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Checked patient insurance, demographic, and health history to keep information current.
Office Manager
Chess Medical Group
Laredo, Tx
07.2006 - 05.2013
- Coordinated schedules, meetings, and communications for executive leadership team.
- Developed and implemented office procedures to improve workflow consistency.
- Supervised administrative staff, providing training and mentorship for professional development.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Medical Receptionist
Dermatologists of Laredo
Laredo, Tx
06.2003 - 06.2006
- Maintained electronic medical records with high attention to detail for compliance purposes.
- Implemented process improvements that streamlined patient check-in procedures, enhancing overall experience.
- Developed effective communication strategies between patients and medical staff to resolve issues promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Medical Office Specialist Certification -
Southern Careers Institute
Laredo, TX05-2003
High School Diploma - undefined
United High School
Laredo, TX05-1998
Hemodialysis Technician
Dialysis Education Services
Bellflower, CA2026
Skills
- Patient relations
- Medical charting
- Documentation
- Customer service
- Computer proficiency
- Adaptable and flexible
- Administrative support
- Office coordination
- Medical records maintenance
- Clinical support
- Patient health information Access
- Staff leadership
Timeline
General Warehouse Associate
TJMAXX Distribution Center
07.2021 - 04.2026
Maintenance Administrator
BJ Services
04.2019 - 04.2020
Medical Receptionist
Cutis Wellness Dermatology
07.2018 - 03.2019
Medical Receptionist
DOC-AID
02.2018 - 05.2018
Medical Receptionist
VitalMed Urgent Care
02.2016 - 12.2017
Office Manager
Chess Medical Group
07.2006 - 05.2013
Medical Receptionist
Dermatologists of Laredo
06.2003 - 06.2006
High School Diploma - undefined
United High School
Medical Office Specialist Certification -
Southern Careers Institute
Hemodialysis Technician
Dialysis Education Services