Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Hi, I’m
Shatara Brantley
Forsyth,GA
Summary
Overview
9
years of professional experience
Work History
The Home Depot IncMcDonough, GA
General Warehouse Associate
05.2022 - 05.2023
Job overview
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Used pallet jacks to move items to and from warehouse locations.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Increased warehouse efficiency by implementing effective inventory management and organization strategies.
- Streamlined order processing for faster customer fulfillment and improved satisfaction rates.
United States Post OfficeForsyth, GA
Rural Carrier Associate
10.2021 - 05.2022
Job overview
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Obtained signatures for registered, certified and insured mail.
- Followed strict package safety standards to protect customers and team members.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Maintained accurate records of deliveries.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
Primary PediatricsMacon, GA
Medical Receptionist
10.2019 - 09.2021
Job overview
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Informed patients of financial responsibilities prior to rendering services.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up the waiting room so that it remained neat and organized.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Navicent HealthMacon, GA
Unit Secretary
12.2017 - 10.2019
Job overview
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Transcribed doctors' orders, including medication and lab test requests.
- Retrieved physicians' paperwork, including lab test requests.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed unit call reception and routed calls to correct department.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
Monroe County HospitalMacon, GA
Patient Access Representative
02.2019 - 07.2019
Job overview
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Submitted fees and claims to insurance companies manually or digitally.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Walmart SupercenterForsyth, GA
Customer Service Cashier
11.2015 - 12.2017
Job overview
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Greeted customers and responded to informational requests.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Resolved issues with cash registers, card scanners and printers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Creditors Bureau AssociatesMacon, GA
Debt Collector
05.2023 - 06.2023
Job overview
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
OBGYNE Birth Center For Natural Deliveries Forsyth, GA
Medical Assistant
06.2023 - Current
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
La QuintaForsyth, GA
Breakfast Attendant
07.2022 - 05.2023
Job overview
- Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
- Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
- Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
- Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
Education
Mary Persons High SchoolForsyth
High School Diploma
University Overview
Ultimate Medical AcademyClearwater, FL
Some College from Medical Administrative Assistant
06.2016
University Overview
Skills
- Referral verification
- Front desk operations
- Records management
- Cleaning and Organization
- Computer Skills
- Telephone Etiquette
- Insurance Verification
- Appointment Scheduling
- Preparing Treatment Rooms
- Verbal and Written Communication
- eClinicals
- Payment Scheduling and Collection
- EHR Software
- Collaboration and Teamwork
- Cash Handling
- Patient Flow Management
- HIPAA Compliance
- Patient Scheduling
- Medical Office Administration
- Patient-Focused Care
- Payment Collection
- Valid State Driver's License
- Customer Service
- Electronic Health Records
- Specimens Collection and Processing
- Vital Sign Monitoring
Timeline
Medical Assistant
OBGYNE Birth Center For Natural Deliveries
06.2023 - Current
Debt Collector
Creditors Bureau Associates
05.2023 - 06.2023
Breakfast Attendant
La Quinta
07.2022 - 05.2023
General Warehouse Associate
The Home Depot Inc
05.2022 - 05.2023
Rural Carrier Associate
United States Post Office
10.2021 - 05.2022
Medical Receptionist
Primary Pediatrics
10.2019 - 09.2021
Patient Access Representative
Monroe County Hospital
02.2019 - 07.2019
Unit Secretary
Navicent Health
12.2017 - 10.2019
Customer Service Cashier
Walmart Supercenter
11.2015 - 12.2017
Mary Persons High School
High School Diploma
Ultimate Medical Academy
Some College from Medical Administrative Assistant