Facinet Sylla
Philadelphia,PA
Summary
Dynamic hospitality professional with extensive experience at OTG Management PHL Airport. Proven expertise in inventory management and exceptional communication skills, ensuring a seamless customer experience. Recognized for effectively handling customer inquiries and maintaining food safety standards, contributing to a vibrant and efficient service environment. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Overview
4
4
years of professional experience
Work History
Bartender cook server
OTG Management PHL Airport
Philadelphia, Pennsylvania
09.2021 - Current
- Prepared and served beverages to customers efficiently and accurately.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained cleanliness and organization of bar area during service.
- Managed bar inventory and restocked supplies to ensure efficient service.
- Greeted customers and provided excellent customer service.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
Education
High School Diploma -
University Sofonia
04-2019
Skills
- Inventory management
- Alcohol awareness
- Menu knowledge
- Sales techniques
- Attention to detail
- Communication skills
- Team collaboration
- Food safety
- Customer service
- Problem solving
Languages
French
Native/ Bilingual
English
Professional
Timeline
Bartender cook server
OTG Management PHL Airport
09.2021 - Current
High School Diploma -
University Sofonia
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