Loran Kesner

• Crafted diverse cocktails and beverages, ensuring consistency in quality and presentation.
• Managed bar inventory, tracking stock levels to minimize waste and optimize ordering processes.
• Trained new staff on bar procedures, promoting adherence to safety and sanitation standards.
• Executed cash handling duties accurately, balancing registers at the end of shifts without discrepancies.
• Developed drink specials based on seasonal ingredients, contributing to menu innovation and guest interest.
• Served high customer volumes during special events, nights, and weekends.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
• Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Built relationships with vendors to manage orders and negotiate costs.
• Prepared food items in compliance with recipes and portioning control guidelines.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cross-trained existing employees to maximize team agility and performance.
• Collaborated with vendors to negotiate pricing and improve supply quality.
• Handled all scheduling for employees.

• Resolved customer inquiries through effective communication and problem-solving skills.
• Assisted in managing customer accounts and ensuring accurate information processing.
• Provided support to team members, enhancing overall service quality and efficiency.
• Identified and resolved discrepancies and errors in customer accounts.
• Maintained detailed records of customer interactions for future reference and analysis.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Met customer call guidelines for service levels, handle time and productivity.