FADI TAMMOUS
Frisco,TX
Summary
Healthcare operations leader with proven success in enhancing business growth and operational efficiency. Achieved 6.25% annual increase in prescription volume and sustained 99.4% customer satisfaction. Skilled in financial management, workforce planning, and workflow optimization in high-volume retail settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart Pharmacy
12.2011 - Current
- Strategic healthcare leader responsible for directing all pharmacy operations within a high-volume retail healthcare environment averaging 3,100–3,200 prescriptions weekly.
- Lead business performance, patient care delivery, talent development, regulatory compliance, financial stewardship, and operational excellence while supporting Walmart’s mission of delivering accessible, affordable healthcare services.
- Increased prescription volume by 6.25% year-over-year while achieving 99.4% of annual script plan.
- Exceeded D38 sales plan at 104.8% and delivered 22.4% year-over-year sales growth through customer engagement, expanded services, workflow optimization, and disciplined execution.
- Surpassed D40 gross profit plan at 102.0% while generating 5.2% year-over-year gross profit growth through effective financial management, inventory control, and labor optimization.
- Achieved 131.7% of Specialty Pharmacy goals during FY25 and exceeded FY26 Specialty Plan at 104.2%, demonstrating sustained business growth and execution excellence.
- Delivered exceptional customer experience results with a 4.84 Five-Star Rating and Net Promoter Score (NPS) of 88, exceeding company targets.
- Achieved top-tier patient satisfaction scores: Greeting Score: 4.84, Friendliness Score: 4.87, Cared For Score: 97%.
- Exceeded adherence goals with 80.22% adherence performance, improving medication compliance and patient outcomes.
- Delivered 98% of Expanded Services goals and achieved 99% of annual flu vaccination goals.
- Ranked best-in-class in the region for Outcomes completion performance and recognized as a top-performing pharmacy for healthcare quality execution.
- Finished 3rd out of 13 pharmacies in the market during FY25 despite significant operational challenges associated with facility construction and workflow disruption.
- Successfully led pharmacy operations through workforce rebuilding efforts while maintaining strong operational discipline, specialty growth, refill performance, customer satisfaction, and compliance execution.
- Recognized as Pharmacy of the Year – Market 55 for excellence in patient care, operational execution, compliance performance, customer service, and profitability.
- Direct all pharmacy operations while ensuring compliance with Board of Pharmacy regulations, DEA requirements, HIPAA standards, company policies, quality assurance expectations, and patient safety requirements.
- Lead, coach, mentor, and develop a team of 15+ pharmacists, pharmacy technicians, and associates, fostering a culture of accountability, engagement, inclusion, continuous improvement, and customer-focused service.
- Manage approximately 320 S3G labor hours weekly while balancing productivity expectations, patient care standards, service levels, and financial performance objectives.
- Drove pharmacy and OTC business performance through workforce planning, inventory optimization, labor management, operational execution, and customer engagement strategies that resulted in sales growth initiatives.
- Spearhead workflow optimization initiatives including Central Fill integration, continuous filling processes, technician deployment strategies, digital adoption programs, and process standardization efforts that improve operational efficiency and prescription turnaround times.
- Partner with Market Health & Wellness leadership to support operational pilots, workflow redesign initiatives, process standardization, best-practice implementation, and enterprise healthcare strategies.
- Champion immunization programs, medication therapy management services, adherence initiatives, wellness programs, and community outreach efforts that improve healthcare access and patient outcomes.
- Lead change management initiatives supporting new technologies, digital healthcare solutions, operational transformation, and continuous improvement efforts.
- Develop future leaders through succession planning, structured coaching, mentoring, performance management, talent assessment, and individualized development planning.
- Build collaborative relationships with physicians, healthcare providers, store leadership teams, and market partners to support organizational objectives and improve customer outcomes.
Registered Pharmacist
Walgreens Pharmacy
12.2008 - 12.2011
- Advanced from Pharmacy Intern to Registered Pharmacist through demonstrated clinical expertise and leadership performance.
- Delivered patient-centered pharmacy services in high-volume retail environment, enhancing patient satisfaction and ensuring compliance with regulatory and operational standards.
- Collaborated with healthcare providers to optimize medication therapy, resulting in improved patient outcomes.
- Administered Medication Therapy Management (MTM) services, enhancing medication adherence and therapeutic outcomes for patients.
- Performed immunizations including influenza, shingles, and pneumonia vaccines to expand preventive healthcare access.
- Trained and mentored pharmacy interns and newly hired associates, fostering skill development and enhancing team capabilities.
Education
Master of Business Administration (MBA) - Strategic Management, Healthcare Management
The University of Texas At Dallas
Richardson, TX05-2026
Bachelor of Science - Pharmacy
University of Jordan
Amman, JordanSkills
- Patient care optimization
- P&L management
- Financial stewardship
- Compliance oversight
- Inventory management
- Quality assurance
- Operations leadership
- Strategic planning
- Continuous improvement
- Operational excellence
- Process improvement
- KPI management
- Labor optimization
- Omnichannel growth
- Cross-functional leadership
- Business transformation
- Stakeholder management
- Talent development
- Associate engagement
- Team building activities
- Coaching techniques
- Safety protocols
- Experience enhancement
- Strategic management
- Substance stewardship
Certification
- Registered Pharmacist (RPh)
- Licensed Pharmacist – Texas
- Licensed Pharmacist – Wisconsin
- Licensed Pharmacist – New Jersey
- APhA Certified Immunizing Pharmacist
- Basic Life Support (BLS) Certification
- American Red Cross CPR Certification
Executive Profile
Strategic healthcare and retail operations leader with 13+ years of progressive leadership experience driving business growth, operational excellence, talent development, and patient-centered care within Walmart Pharmacy. Proven success leading high-volume healthcare operations, delivering sustainable financial results, optimizing labor and workflow efficiency, developing future leaders, and executing enterprise-wide initiatives that improve customer experience and organizational performance., MBA, The University of Texas at Dallas, 05/26, 13+ years of progressive leadership experience with Walmart Pharmacy, MBA graduate from The University of Texas at Dallas with concentrations in Strategic Management and Healthcare Management, Pharmacy of the Year – Market 55 recipient, Delivered 22.4% year-over-year sales growth and 6.25% prescription growth, Achieved Net Promoter Score (NPS) of 88 and Five-Star Rating of 4.84, Ranked 3rd of 13 pharmacies within the market during FY25, Exceeded Specialty Pharmacy goals at 131.7% of target, Licensed Pharmacist in Texas, Wisconsin, and New Jersey, Proven leader in talent development, operational excellence, patient care, financial stewardship, and business growth
Core Leadership Competencies
- Healthcare Operations Leadership
- Strategic Planning & Execution
- P&L Management
- Financial Stewardship
- Talent Development
- Succession Planning
- Associate Engagement
- Workforce Planning
- Labor Optimization (S3G)
- Central Fill Strategy
- Digital Healthcare Adoption
- Omnichannel Growth
- Operational Excellence
- Change Management
- Continuous Improvement
- Customer Experience
- Community Outreach
- KPI Performance Management
- Regulatory Compliance
- Inventory Management
- Controlled Substance Stewardship
- Cross-Functional Leadership
- Business Transformation
- Process Improvement
- Patient Safety
- Quality Assurance
- Coaching & Mentoring
- Stakeholder Management
Awards
- Pharmacy of the Year – Market 55
- Multiple years achieving pharmacy sales and profit objectives
- Recognition for operational excellence, patient care, compliance performance, and team leadership
- Best-in-Class Outcomes Program Performance
- Top 3 Market Ranking (FY25)
Timeline
Pharmacy Manager
Walmart Pharmacy
12.2011 - Current
Registered Pharmacist
Walgreens Pharmacy
12.2008 - 12.2011
Master of Business Administration (MBA) - Strategic Management, Healthcare Management
The University of Texas At Dallas
Bachelor of Science - Pharmacy
University of Jordan